Veanna, Joe and LJ are correct. The license tool is a binary that is on the server when you install the software. I used to have a SUN desktop sitting on my desk just to run the license tool on our Solaris server.
Don't ask me why but I still have 4.x client and admin installs (windows versions) saved on my laptop. I have various patches. Here is what I have: 12/16/1999 03:23 PM 12,220,897 arswat403.exe 08/22/2000 10:45 AM 12,986,078 arswat451.exe 02/14/2001 11:55 PM 13,025,648 arswat452.exe 08/04/1999 11:55 AM 13,149,200 arswut402.exe 12/21/1999 12:17 PM 15,625,045 arswut403.exe 08/22/2000 10:53 AM 26,387,297 arswut451.exe 02/27/2001 11:19 AM 26,387,511 arswut451948.exe 02/14/2001 11:54 PM 26,391,499 arswut452.exe 10/19/1999 04:22 PM 13,123,771 arswut4812.exe Let me know which ones you want and I will send them to you. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Veanna Carr Sent: Monday, November 24, 2008 8:56 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 4.0 or 4.5 ** What we want to do: Create a new server (done), move it to the new location, move the support team to the new server. Move the current production server to the new location and use as the hot backup sysytem. So both machines will need a new license. --- On Mon, 11/24/08, Joe DeSouza <[EMAIL PROTECTED]> wrote: From: Joe DeSouza <[EMAIL PROTECTED]> Subject: Re: Remedy 4.0 or 4.5 To: arslist@ARSLIST.ORG Date: Monday, November 24, 2008, 7:35 PM ** Veanna, 4 didn't have a form? On version 4 licenses were stored on the disk. On Solaris (any unix system for that matter) the Remedy licenses were stored in the /etc/arsystem/<servername>/ folder in a .lic file. This is a text file with the license stored in a particular format. What do you want to do? Add? Remove? Delete a license? You just might be able to do it bypassing the tool by doing it manually by editing this file. Its not rocket science really as the information isn't encrypted by the tool, its very much in a free text format. After doing whatever you wish to do on the licnese file, you can run the arsignal -l <AR Server Name>:<AR TCP Portnumber>. The arsignal command will be found in the bin folder of the AR Server installation folder. Its a sort of a backdoor towards doing what you might be looking to do, but I hope it helps. Joe ________________________________ From: Veanna Carr <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, November 24, 2008 8:25:00 PM Subject: Re: Remedy 4.0 or 4.5 ** Which accounts for the error message. The 4.0 has a form: Remedy Software Licence, that has the key data, same type of stuff in the licensing tool. But the fields are read only, and I don't know how to get the information into them. We are on Solaris, not windows. Any information is greatly appreciated. Veanna --- On Mon, 11/24/08, Joe DeSouza <[EMAIL PROTECTED]> wrote: From: Joe DeSouza <[EMAIL PROTECTED]> Subject: Re: Remedy 4.0 or 4.5 To: arslist@ARSLIST.ORG Date: Monday, November 24, 2008, 7:18 PM ** Veanna, There used to be a licensing tool, that had to be opened on the server. If I remember right it had too he used directly on the server and not remotely. You didn't have to log on. All you needed to do was open the tool and that tool would use the information in the ar.cfg or ar.conf file in case the license file was stored at any other place other than the default location and then interpret the contents of the file and display it within the tool. I think a version 3 tool is compatible with version 4 for licensing and as Roger pointed out the licensing structure changed in 5 so it will not support 4. Joe ________________________________ From: Veanna Carr <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Monday, November 24, 2008 7:57:19 PM Subject: Re: Remedy 4.0 or 4.5 ** Hi Roger, So how did it work in 4? We have the trial licenses for moving, but don't know how to apply them. Veanna --- On Mon, 11/24/08, Roger Justice <[EMAIL PROTECTED]> wrote: From: Roger Justice <[EMAIL PROTECTED]> Subject: Re: Remedy 4.0 or 4.5 To: arslist@ARSLIST.ORG Date: Monday, November 24, 2008, 6:26 PM ** The licensing tool was changed in 5 since it became part of the admin tool. -----Original Message----- From: Veanna Carr <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Mon, 24 Nov 2008 7:18 pm Subject: Re: Remedy 4.0 or 4.5 ** Hi Joe, Thanks for responding. We have the ARSystem install, but not the client tools install. We need the licensing tool, or the knowledge of how it was done back then. BMC has been helpful and gave us a 5.1 licensing tool, it's supposed to be compatible, but we're getting an ARERR 91 RPC procedure unavailable. Which makes me think it's a different way of licensing. We can wait until Thursday. I have the new machine installed and we're testing it. We had planned to move it tomorrow, but we'll wait until Monday. Veanna --- On Mon, 11/24/08, Joe DeSouza <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> wrote: From: Joe DeSouza <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> Subject: Re: Remedy 4.0 or 4.5 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Date: Monday, November 24, 2008, 5:33 PM ** Veanna, These are old versions - more than 3 major versions old, so will no longer be available for download from the Remedy website. Remedy support, supports upto 3 major releases so currently will support only upto 6.0 and in a few months upto 6.3 after 7.5 is released. Your best chances are trying to source them from your old backups of software. I think I have those two versions at home but am at home away from home at the moment in Connecticut and wont return to New Jersey where I currently reside till Thursday. If you can wait that long, I can look them up for you. I have the files necesasry for windows. Not sure if I have unix installers backed up to CD. Joe ________________________________ From: Veanna Carr <[EMAIL PROTECTED]<mailto:[EMAIL PROTECTED]>> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Sent: Monday, November 24, 2008 6:06:52 PM Subject: Remedy 4.0 or 4.5 ** Hi Everyone, Does anyone know where I can get the files for v4.0 or v4.5? I especially need the cleint tools - licensing tool. We need to move a legacy system to a new location. ARListening __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
