If you are using ITSM products, you may want to consider more then just C2 (Submitter) and C5 (Assignee) for records that are still open. Example: if you are on Helpdesk 6 or Change 6, if you don't update the Requestor Login (field 240000005), then notifications to the client will fail because it won't find the matching record in SHR:People. Also in Change 6, There is the Change Supervisor (field 240000015) that the notification will error when a task is finished because Remedy won't find the matching record in the User table. There will be other notifications that will fail as well for existing records. Of course, you could update the users and assignees of all existing open records once the logins are updated. Sometimes that is easier. Remember to turn off the outgoing mailbox, then delete all the outgoing notifications generated in the "AR System Email Messages" form when your done so you don't confuse your user community. (Yes, I have made the mistake of not doing that first.) Harry
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Monday, January 12, 2009 17:44 To: arslist@ARSLIST.ORG Subject: Re: How many places does Remedy store the Login ID? ** Forgot to mention the Assignee field too.. Joe ________________________________ From: Shafqat Ayaz <shafq...@yahoo.com> To: arslist@ARSLIST.ORG Sent: Monday, January 12, 2009 7:12:50 PM Subject: How many places does Remedy store the Login ID? ** Hi All We have an requirement to change the Login Id's. I am pretty sure that I know all the places Remedy stores the Login Id, but it never hurts to make sure!! Please could you let me know in which forms does Remedy store the login Id? Many thanks for all your help Shafqat Ayaz __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
