Sucharita SINGHAL wrote:
Hello,
We are facing a very critical error on logging in to remedy.
It says authentication failed.
Today moring we truncated user_cache table.
Right Now user_cache has only 8 entries and only these users are able to login
into remedy.
How can we regenerate user_cache.
Or is it because of something else?
Even Demo is not able to login.
Please suggest what can be done.
If Possible give us a call at 0120-400-6247.
Thanks
Regards
Sucharita
Remedy Development Team
ST Microelectronics Pvt.Ltd.
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You could try the ARRELOAD utility. If you need to know more look in
the Configuration Guide. If you can not get access via any of your
Administrator accounts you may also need to use the ARCACHE utility to
create an entry for that user in the user cache.
Hope this helps,
Ian
------------------------------------------------------------------------
Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Information Team, Academic & Administrative
Computing Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741 web: http://www.open.ac.uk/
The Open University is incorporated by Royal Charter (RC 000391), an
exempt charity in England & Wales and a charity registered in Scotland
(SC 038302).
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