I believe what Suchitra is looking for is an option to restore her user_Cache without have to recreate those user IDs one by one. The below are very good solution to the problem of restoring one ID at a time if thats the way she wants to go.
Rakshit On Fri, Jan 30, 2009 at 3:39 PM, Sam The Dam <sameer.inam...@wipro.com>wrote: > Hi Sucharita, > > Here are the usage details > Here are the steps to restore/fix an account > From the server (NT or Unix), locate the arcache and arreload executables. > > From a command line, run the following: > arcache -Ua -n "Tempuser" -p "" -e "000000000099999" -lw 1 -g "1;" -s > arserver_name > > Log into user tool as Tempuser, no password > Fix/Add the accounts you need to. > > Next run: > arreload -u User -a "Tempuser" -p "" -f -s arserver_name > > This is to flush the Tempuser account out of the cache > ---------------------- > ARRELOAD Common Syntax: > > arreload -g Group -u User -a"<Admin User>" -p"<Password>" –s <servername> > -f -d > > Key Points: > · Re-syncs the user_cache and/or group_cache tables with data from User and > Group forms for authentication purposes > · Run at a command prompt in the AR Server install path > · AR Server must be running > · Does not require AR Server restart. Can be run in production with some > risk (users may need to re-login). > · Can be run with the –U option for user only, -G option for group only, or > both (see below) > > > Common Issues: > · Bug Alert: Cannot be run with both –U and –G options in version 6.0 and > 6.0.1. These options can be run separately without issue. > · Verify that the "Admin User" and password specified in the syntax can be > used to login to the Admin Tool. This proves the credentials are recognized > by AR Server as an Admin user and that it is not necessary to run arcache. > · If AR Server is not registered with portmapper, then the port number AR > Server is running on must be specified as an environment variable prior to > running the utility. > > Example syntax for setting environment variable at a command prompt: > C:\Program Files\AR System->set ARTCPPORT = <port number> > > > Note: It is possible to disable the ability to run the arreload utility > with the following parameter in the ar.cfg file: > > Disable-User-Cache-Utilities: T > > Miscellaneous Information: > · The –f option actually causes all records to be deleted from the user and > group cache tables in the database prior to re-populating them with the data > from the User and Group forms. > > Thanks & Regards, > Sameer Inamdar > > Wipro BSM Team | Wipro Technologies | Pune | India > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Sucharita SINGHAL > *Sent:* Friday, January 30, 2009 3:24 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: URGENT:CRITICAL:Authentication Failed error > > ** Hello Ian, > > Could you please provide these ARRELOAD utility ARCACHE utilities. > Or where can we find them. > > thanks > regards > Sucharita > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Ian Trimnell > *Sent:* Friday, January 30, 2009 3:10 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: URGENT:CRITICAL:Authentication Failed error > > ** Sucharita SINGHAL wrote: > > Hello, > > We are facing a very critical error on logging in to remedy. > It says authentication failed. > > Today moring we truncated user_cache table. > Right Now user_cache has only 8 entries and only these users are able to > login into remedy. > > How can we regenerate user_cache. > Or is it because of something else? > Even Demo is not able to login. > > Please suggest what can be done. > If Possible give us a call at 0120-400-6247. > > Thanks > Regards > Sucharita > Remedy Development Team > ST Microelectronics Pvt.Ltd. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > > You could try the ARRELOAD utility. If you need to know more look in the > Configuration Guide. If you can not get access via any of your > Administrator accounts you may also need to use the ARCACHE utility to > create an entry for that user in the user cache. > > Hope this helps, > Ian > ------------------------------ > Ian Trimnell, AR System Lead Developer (amongst other jobs), > Specialist Support & Information Team, Academic & Administrative Computing > Service > Open University, MILTON KEYNES, UK > Phone: 01908 653741 web: http://www.open.ac.uk/ > The Open University is incorporated by Royal Charter (RC 000391), an exempt > charity in England & Wales and a charity registered in Scotland (SC 038302). > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ > > * Please do not print this email unless it is absolutely necessary. * > > The information contained in this electronic message and any attachments to > this message are intended for the exclusive use of the addressee(s) and may > contain proprietary, confidential or privileged information. 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