I had the same exact issue and BMC support recommended that we re-import the report form def that is located in the install directory and that did the trick. Rafael Rodriguez
Manager Midtier/Remedy Enterprise Broadridge Financial Solutions Inc 201.714.3718 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Thursday, February 05, 2009 4:30 PM To: arslist@ARSLIST.ORG Subject: 7.x Midtier: Report to File Doesn't Work ** Hi all, I can't seem to send a report to a "file" when using browser client. Report to "screen" works fine. This is what I do-- Using IE 7, search for some records, highlight the results, click on "Report" button. "ReportSelection" form opens. I select a "AR System" type of report, set destination to "file", "report format" to "csv" On clicking "Run Report", I do get a prompt to specify file name. No way to select a path for the file. On clicking ok, the prompt disappears. The file is nowhere in my file system. No error. If destination is "file", not matter what the "report format", I get the same behavior. Report to screen is working. What's going on? ARS 7.1 p5, Midtier 7.1 p5. Apache, Weblogic. IE 7. I see that there is a knowledgebase article (20007821) about how upgrade from older version to ARS 7.x fails to update records on "ReportType" form. My records there seem ok, and its not an upgraded system. If report to file from a browser is working for you, can somebody sendme records from their ReportType form? TIA. __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
