Yes - depending on your shell/os. I remember us having this same issue a
while back. The env variable resolved our issues.
From:
James Pifer <j...@obrien-pifer.com>
To:
arslist@ARSLIST.ORG
Date:
03/19/2009 08:37 AM
Subject:
Re: Port issues with Netcool Gateway connecting to ARS 7.1
Sent by:
"Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG>
On Thu, 2009-03-19 at 08:29 -0500, Tony Worthington wrote:
> ** Have you indicated the tcp port on the netcool server via
> environment variables? ARTCPPORT etc...
>
Not in the environment variables, only in the conf. Can you give me more
info on the environment variable? Would it be:
ARTCPPORT=9901;export ARTCPPORT
?
Relevant section of ARS_GATE.conf:
START WRITER ARS_WRITER
(
TYPE = ARS, # Action Request System
REVISION = 1, # Revision One (not really
needed)
MAP = ARS_MAP, # Name of map to use
SERVER = 'myserver.mydomain.com', # ARS server to connect
to
ARS_PORT = 9901, # RPC Port to use.
SCHEMA = 'HPDSK:Help Desk', # ARS schema name
USER = 'username', # ARS user name
PASSWORD = 'password', # ARS password
FEEDBACK = TRUE, # Set FEEDBACK to TRUE
FEEDBACK_SERVER = NCOMS, # Which server for
feedback
FEEDBACK_FIELD = 'ARTicketNum', # Which field in feedback
server
FORWARD_DELETES = FALSE, # Forward deletes to ARS
COUNTER_PART = TICKETONLY_READER, # Bi-directional
counter-part.
REPOPULATE_ARTICKETNUM = TRUE, # If ARTicket is lost
repopulate feedback
UPDATE_ACTION_SQL =
'/opt/netcool/omnibus/gates/remedy/update_action.remedy.sql',
CLOSE_ACTION_SQL =
'/opt/netcool/omnibus/gates/remedy/close_action.remedy.sql',
MODULE_REVISION = 5 # Depends on version
number of the nco_arwmodule
);
Thanks,
James
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