Look the comments in the conf... ARS_PORT is an RPC port, not a TCP port. It would be used if you have a private RPC server (like 390689) thread defined for Netcool to use.
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of James Pifer Sent: Thursday, March 19, 2009 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Port issues with Netcool Gateway connecting to ARS 7.1 On Thu, 2009-03-19 at 08:29 -0500, Tony Worthington wrote: > ** Have you indicated the tcp port on the netcool server via > environment variables? ARTCPPORT etc... > Not in the environment variables, only in the conf. Can you give me more info on the environment variable? Would it be: ARTCPPORT=9901;export ARTCPPORT ? Relevant section of ARS_GATE.conf: START WRITER ARS_WRITER ( TYPE = ARS, # Action Request System REVISION = 1, # Revision One (not really needed) MAP = ARS_MAP, # Name of map to use SERVER = 'myserver.mydomain.com', # ARS server to connect to ARS_PORT = 9901, # RPC Port to use. SCHEMA = 'HPDSK:Help Desk', # ARS schema name USER = 'username', # ARS user name PASSWORD = 'password', # ARS password FEEDBACK = TRUE, # Set FEEDBACK to TRUE FEEDBACK_SERVER = NCOMS, # Which server for feedback FEEDBACK_FIELD = 'ARTicketNum', # Which field in feedback server FORWARD_DELETES = FALSE, # Forward deletes to ARS COUNTER_PART = TICKETONLY_READER, # Bi-directional counter-part. REPOPULATE_ARTICKETNUM = TRUE, # If ARTicket is lost repopulate feedback UPDATE_ACTION_SQL = '/opt/netcool/omnibus/gates/remedy/update_action.remedy.sql', CLOSE_ACTION_SQL = '/opt/netcool/omnibus/gates/remedy/close_action.remedy.sql', MODULE_REVISION = 5 # Depends on version number of the nco_arwmodule ); Thanks, James