Tools->Options Advanced tab, Display Hidden Forms (Admin Only) should be checked ... just a possibility
Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com ----- Original Message ----- From: Bob Rowe Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, March 23, 2009 2:02 PM Subject: Can't see admin privileges in User Tool ** Okay, this is probably something obvious. but: On ARS 7.1, ITSM 7.0.03, SQL 2005. I can no longer see everything as Demo with Administrator privileges. Demo can log into the Admin Tool and work as admin just fine. I have run arcache and arreload until--well, in every way I can think of, including using the examples straight out of the book. Arcache creates the admin user who can log into the Admin Tool and see everything, but gets logged into the user tool only with guest privileges. What in the world did I do to cause this? I noticed it late Friday afternoon. -- Bob Rowe, Remedy Action Request System Development and Administration robert.w.r...@gmail.com "The golden rule is to test everything in the light of reason and experience, no matter from where it comes." Mohandas K. Gandhi __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
