BTW, the web client enables the use of the mouse wheel in both the Results list and the Details pane. If it's an option, you could encourage your user base to use the web client if they require this functionality. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Fred, Appreciate the response. That makes a lot of sense. Joe Kasell Senior Systems Engineer Navy Federal Credit Union "Grooms, Frederick W" <frederick.w.groo To m...@xo.com> arslist@ARSLIST.ORG Sent by: "Action cc Request System discussion list Subject (ARSList)" Re: Remedy and Mouse Scrollwheel <arsl...@arslist. Question ORG> 04/16/2009 03:04 PM Please respond to arsl...@arslist.o RG The scroll wheel will scroll the Results List or a multi-line text field. I think the issue is that when you are on the Details pane you are always in a field or have object active (like a tab) and that is intercepting the scroll command.=20 Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Doug, That's exactly what I'm saying. I'm very well aware of the page holders. This situation has to do with a custom form built for one of our departments here which actually is a user agreement with "signature" blocks at the end. Using page holders was suggested but the customer wanted the agreement to be on one page, so to speak. They want to know why the mouse scrollwheel isn't working in the user tool when this form appears. What's curious is that if I were to click down on the scrollwheel, the mouse pointer changes to a double-arrow, and I can move the mouse forward and back on the mousepad in order to scroll up and down on the screen. What would make that use of the scrollwheel different in the user tool than the more common use that the customer wants to see work? Joe Kasell Senior Systems Engineer Navy Federal Credit Union Have a Remedy issue or question? Email your query to the Remedy_Administrators mailbox in Notes. -----Original Message----- I believe he is just saying the mouse does not perform the vertical scrolling of the form. Doug -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Thursday, April 16, 2009 2:09 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Joel, The form size is set by the view you see when you're looking at it in the admin tool. The user client assumes that whatever size your window is is the size you want it to appear in the user client. This is how you make the little dialog boxes exactly the size you want them. The flip side is that the largest the box can be is your screen size. Remedy assumes anything outside the immediate window is supposed to be hidden workflow. To make your fields visible to your users, you'll have to create a page holder and move your fields onto the tabs. This is also an excellent way to organize your fields. Jennifer Meyer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 1:27 PM To: arslist@ARSLIST.ORG Subject: Remedy and Mouse Scrollwheel Question Hello all! I have a Remedy form that is long enough that one needs to scroll down to see the bottom. I can easily use the scrollwheel of my mouse to scroll up and down while in the Admin Tool. Why can't I do the same for that form in the User Tool? We're running ARS 7.0.01 patch 001 on the server and both client tools are 7.0.01 patch 001 as well. Appreciate the help! Joe Kasell Senior Systems Engineer Navy Federal Credit Union _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
