This has bugged me for a while. I think the last time I remember it working was somewhere around ARS 4 (maybe 5). You had to click in a blank area of the form to set the focus but it worked. Odd thing is that I have noticed recently that the touch pad on my Toshiba Tecra laptop will scroll on WUT forms. So now I am starting to think it is driver/device related seeing as my hardware probably changed around the ARS 4/5 days also.
Not sure if this is feasible in your environment. I have recently started using a free utility called KatMouse (http://kickme.to/katmouse). It will will scroll on whatever is under the mouse regardless of which window has focus. It does take a little getting used to not being able to scroll a selection menu unless you are hovering over it. Scroll --> Ctrl + Y, repeat used to be nice way to update a selection list field, save and move to the next record. Now you have to make sure you are right over the field. HTH, Jason On Thu, Apr 16, 2009 at 12:20 PM, Joseph Kasell < joseph_kas...@navyfederal.org> wrote: > Fred, > > Appreciate the response. That makes a lot of sense. > > Joe Kasell > Senior Systems Engineer > Navy Federal Credit Union > > > > > > "Grooms, > Frederick W" > <frederick.w.groo To > m...@xo.com> arslist@ARSLIST.ORG > Sent by: "Action cc > Request System > discussion list Subject > (ARSList)" Re: Remedy and Mouse Scrollwheel > <arsl...@arslist. Question > ORG> > > > 04/16/2009 03:04 > PM > > > Please respond to > arsl...@arslist.o > RG > > > > > > > The scroll wheel will scroll the Results List or a multi-line text > field. I think the issue is that when you are on the Details pane you > are always in a field or have object active (like a tab) and that is > intercepting the scroll command.=20 > > Fred > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell > Sent: Thursday, April 16, 2009 1:54 PM > To: arslist@ARSLIST.ORG > Subject: Re: Remedy and Mouse Scrollwheel Question > > Doug, > > That's exactly what I'm saying. > > I'm very well aware of the page holders. This situation has to do with > a > custom form built for one of our departments here which actually is a > user > agreement with "signature" blocks at the end. Using page holders was > suggested but the customer wanted the agreement to be on one page, so to > speak. They want to know why the mouse scrollwheel isn't working in the > user tool when this form appears. What's curious is that if I were to > click down on the scrollwheel, the mouse pointer changes to a > double-arrow, > and I can move the mouse forward and back on the mousepad in order to > scroll up and down on the screen. What would make that use of the > scrollwheel different in the user tool than the more common use that the > customer wants to see work? > > Joe Kasell > Senior Systems Engineer > Navy Federal Credit Union > > Have a Remedy issue or question? Email your query to the > Remedy_Administrators mailbox in Notes. > > > -----Original Message----- > I believe he is just saying the mouse does not perform the vertical > scrolling of the form. > Doug > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L > Sent: Thursday, April 16, 2009 2:09 PM > To: arslist@ARSLIST.ORG > Subject: Re: Remedy and Mouse Scrollwheel Question > > Joel, > > The form size is set by the view you see when you're looking at it in > the admin tool. The user client assumes that whatever size your window > is is the size you want it to appear in the user client. This is how > you make the little dialog boxes exactly the size you want them. > > The flip side is that the largest the box can be is your screen size. > Remedy assumes anything outside the immediate window is supposed to be > hidden workflow. To make your fields visible to your users, you'll have > to create a page holder and move your fields onto the tabs. This is > also an excellent way to organize your fields. > > Jennifer Meyer > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell > Sent: Thursday, April 16, 2009 1:27 PM > To: arslist@ARSLIST.ORG > Subject: Remedy and Mouse Scrollwheel Question > > Hello all! > > I have a Remedy form that is long enough that one needs to scroll down > to > see the bottom. I can easily use the scrollwheel of my mouse to scroll > up > and down while in the Admin Tool. Why can't I do the same for that form > in > the User Tool? We're running ARS 7.0.01 patch 001 on the server and > both > client tools are 7.0.01 patch 001 as well. > > Appreciate the help! > > Joe Kasell > Senior Systems Engineer > Navy Federal Credit Union > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
