Thank you David. Currently, we're still wedded to the desktop client, but
I can see a day in the future where accessing Remedy via the web client
will become the standard. It's not my decision, but I can certainly
encourage that approach.
Thank you again, everybody!
Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union
"Easter, David"
<david_eas...@bmc
.COM> To
Sent by: "Action arslist@ARSLIST.ORG
Request System cc
discussion list
(ARSList)" Subject
<arsl...@arslist. Re: Remedy and Mouse Scrollwheel
ORG> Question
04/16/2009 03:33
PM
Please respond to
arsl...@arslist.o
RG
BTW, the web client enables the use of the mouse wheel in both the Results
=
list and the Details pane. If it's an option, you could encourage your
use=
r base to use the web client if they require this functionality.
=20
=20
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
=20
The opinions, statements, and/or suggested courses of action expressed in
t=
his E-mail do not necessarily reflect those of BMC Software, Inc. My
volun=
tary participation in this forum is not intended to convey a role as a
spok=
esperson, liaison or public relations representative for BMC Software, Inc.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslis=
T.ORG] On Behalf Of Joseph Kasell
Sent: Thursday, April 16, 2009 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Mouse Scrollwheel Question
Fred,
Appreciate the response. That makes a lot of sense.
Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union
=
=20
"Grooms, =
=20
Frederick W" =
=20
<frederick.w.groo To=
=20
m...@xo.com> arslist@ARSLIST.ORG =
=20
Sent by: "Action cc=
=20
Request System =
=20
discussion list Subject=
=20
(ARSList)" Re: Remedy and Mouse Scrollwheel =
=20
<arsl...@arslist. Question =
=20
ORG> =
=20
=
=20
=
=20
04/16/2009 03:04 =
=20
PM =
=20
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=
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Please respond to =
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arsl...@arslist.o =
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RG =
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The scroll wheel will scroll the Results List or a multi-line text field.
=
I think the issue is that when you are on the Details pane you are always
i=
n a field or have object active (like a tab) and that is intercepting the
s=
croll command.=3D20
Fred
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslis=
T.ORG] On Behalf Of Joseph Kasell
Sent: Thursday, April 16, 2009 1:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Mouse Scrollwheel Question
Doug,
That's exactly what I'm saying.
I'm very well aware of the page holders. This situation has to do with a
c=
ustom form built for one of our departments here which actually is a user
a=
greement with "signature" blocks at the end. Using page holders was
sugges=
ted but the customer wanted the agreement to be on one page, so to speak.
=
They want to know why the mouse scrollwheel isn't working in the user tool
=
when this form appears. What's curious is that if I were to click down on
=
the scrollwheel, the mouse pointer changes to a double-arrow, and I can
mov=
e the mouse forward and back on the mousepad in order to scroll up and
down=
on the screen. What would make that use of the scrollwheel different in
t=
he user tool than the more common use that the customer wants to see work?
Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union
Have a Remedy issue or question? Email your query to the
Remedy_Administra=
tors mailbox in Notes.
-----Original Message-----
I believe he is just saying the mouse does not perform the vertical
scrolli=
ng of the form.
Doug
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslis=
T.ORG] On Behalf Of Meyer, Jennifer L
Sent: Thursday, April 16, 2009 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy and Mouse Scrollwheel Question
Joel,
The form size is set by the view you see when you're looking at it in the
a=
dmin tool. The user client assumes that whatever size your window is is
th=
e size you want it to appear in the user client. This is how you make the
=
little dialog boxes exactly the size you want them.
The flip side is that the largest the box can be is your screen size.
Remedy assumes anything outside the immediate window is supposed to be
hidd=
en workflow. To make your fields visible to your users, you'll have to
cre=
ate a page holder and move your fields onto the tabs. This is also an
exce=
llent way to organize your fields.
Jennifer Meyer
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslis=
T.ORG] On Behalf Of Joseph Kasell
Sent: Thursday, April 16, 2009 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Remedy and Mouse Scrollwheel Question
Hello all!
I have a Remedy form that is long enough that one needs to scroll down to
s=
ee the bottom. I can easily use the scrollwheel of my mouse to scroll up
a=
nd down while in the Admin Tool. Why can't I do the same for that form in
=
the User Tool? We're running ARS 7.0.01 patch 001 on the server and both
c=
lient tools are 7.0.01 patch 001 as well.
Appreciate the help!
Joe Kasell
Senior Systems Engineer
Navy Federal Credit Union
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