We went live with 2.2 a month ago. The current deployment covers roughly 70 internal and external non-billable IT service types with the most popular obviously being 'Report an Incident'. Future plans include adding billable IT services for our external customers.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Tuesday, April 21, 2009 8:37 AM To: arslist@ARSLIST.ORG Subject: Who is using SRM? --_000_FE1DBA4771FAE340A048A2439B10E98E4FC1CA3B6FSUHOUEXCMSA1P_ Content-Type: text/plain; charset="us-ascii" content-transfer-encoding: quoted-printable Good morning, This should be a rather simple question. How many of you are using BMC's SR= M module in production currently? If you are using it, what types of things= do you use it for? We bought it and are looking at using it, but it is tedious so I want to mak= e sure we don't invest a lot of time and money into it if it's not widely us= ed enough for BMC to keep it around. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/de= fault.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" --_000_FE1DBA4771FAE340A048A2439B10E98E4FC1CA3B6FSUHOUEXCMSA1P_ Content-Type: text/html; charset="us-ascii" content-transfer-encoding: quoted-printable ** <html> <head> <meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dus-ascii"> <meta name=3D"Generator" content=3D"Microsoft Exchange Server"> <!-- converted from rtf --> <style>.EmailQuote { margin-left: 1pt; padding-left: 4pt; border-left: #8000= 00 2px solid; }</style> </head> <body> <font face=3D"Calibri, sans-serif" size=3D"2"> <div>Good morning,</div> <div> </div> <div>This should be a rather simple question. How many of you are usin= g BMC’s SRM module in production currently? If you are using it,= what types of things do you use it for?</div> <div> </div> <div>We bought it and are looking at using it, but it is tedious so I want t= o make sure we don’t invest a lot of time and money into it if it̵= 7;s not widely used enough for BMC to keep it around.</div> <div> </div> <div>Thanks,</div> <div> </div> <div><font size=3D"3" color=3D"#1F497D"><b>Shawn Pierson </b></font></div> <div><font size=3D"2" color=3D"#808080">Remedy Developer | Southern Union</f= ont></div> <div> </div> <div> </div> </font> Private and confidential as detailed <a=0A= href=3D"http://www.sug.com/disclaimers/default.htm#Mail";>here</a>. If you c= annot access hyperlink, please e-mail sender. </body> </html> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ --_000_FE1DBA4771FAE340A048A2439B10E98E4FC1CA3B6FSUHOUEXCMSA1P_-- _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
