Take a look at this section:
Initiated by -- tyates Category -- Approval Command -- New-Details Source Form -- CHG:Infrastructure Change Entry ID -- CRQ000000009176 Tag -- Change Level IA - Review Field ID 1 -- 0 Field ID 2 -- 0 Field ID 3 -- 0 ... Get first approver Check prep get next approver rules Process next approver rule Change Level IA - Review - Get Next Approver --> Run If passed -- perform set of next approver list for this rule Starting processing of set fields operation Done processing of set fields operation -- no value retrieved so no set Set approval details record for this entry to state Error The approval rule "Change Level IA - Review - Get Next Approver" for approval process "Change Level IA - Review" is not able to determine the first approver, which results in an error. Take a look at the configuration data for the "Change Level IA - Review" approval process. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, On Wed, May 6, 2009 at 1:28 PM, Pierson, Shawn <shawn.pier...@sug.com> wrote: > > ** > > Here is a sample of where an error occurs. We are not using the out of the > box approvals exactly, but they are close, so this may look a little > different. I cut off the end of this where it actually goes into the error > processing of the approval process because that part is working. > > > > Thanks in advance for any advice you may have. > > > > Shawn Pierson > > > > <APPR> Get a list of Approval items to process (Wed May 06 2009 > 08:37:58.9270) > > <APPR> 0 new item(s) found (Wed May 06 2009 08:37:58.9270) > > <APPR> 1 new item(s) found > > <APPR> Processing item number 0 (Wed May 06 2009 08:37:58.9430) > > <APPR> Initiated by -- tyates > > <APPR> Category -- Approval > > <APPR> Command -- Add-Sig > > <APPR> Source Form -- CHG:Infrastructure Change > > <APPR> Entry ID -- CRQ000000009176 > > <APPR> Tag -- Change Level IA - Review > > <APPR> Field ID 1 -- 0 > > <APPR> Field ID 2 -- 999 > > <APPR> Field ID 3 -- 0 > > <APPR> Other Short -- > > <APPR> ggraber > > <APPR> Process an 'Add-Sig' command > > <APPR> Working with process Change Level IA - Review > > <APPR> Have an existing Approval Detail record, see if active > > <APPR> Expanding roles for approver(s): ggraber > > <APPR> Create a new Signature Line record > > <APPR> created new signature line entry with ID 000000000024058 > > <APPR> Prepare notification for New Signature > > <APPR> Getting alternates for approver(s): ggraber > > <APPR> No alternates defined for this approver list > > <APPR> Sent to ggraber > > <APPR> Delete pending item -- 000000001027791 > > <APPR> Sleeping for 30:00 minutes ... > > <APPR> Get a list of Approval items to process (Wed May 06 2009 > 08:38:21.2550) > > <APPR> 0 new item(s) found (Wed May 06 2009 08:38:21.2710) > > <APPR> 1 new item(s) found > > <APPR> Processing item number 0 (Wed May 06 2009 08:38:21.2710) > > <APPR> Initiated by -- tyates > > <APPR> Category -- Approval > > <APPR> Command -- New-Details > > <APPR> Source Form -- CHG:Infrastructure Change > > <APPR> Entry ID -- CRQ000000009176 > > <APPR> Tag -- Change Level IA - Review > > <APPR> Field ID 1 -- 0 > > <APPR> Field ID 2 -- 0 > > <APPR> Field ID 3 -- 0 > > <APPR> Process a 'New-Details' command > > <APPR> Working with process Change Level IA - Review > > <APPR> Have an existing Approval Detail record, see if active > > <APPR> Check auto-approve rules > > <APPR> Checking for Signature Collector Rules > > <APPR> Process get authority rule Change Level IA - Review - Get > Authority - Get APD ID > > <APPR> --> Run If passed -- perform set fields for this rule > > <APPR> Starting processing of set fields operation > > <APPR> Temp Char 1 (13060) = APD000000000018 > > <APPR> Done processing of set fields operation > > <APPR> Process get authority rule Change Level IA - Review - Get > Authority - Check Approvers > > <APPR> --> Run If passed -- perform set fields for this rule > > <APPR> Starting processing of set fields operation > > <APPR> Done processing of set fields operation -- no value retrieved so > no set > > <APPR> Skip self-approve rules as approval request not from originator of > entry > > <APPR> Check for self-assign as approval not initiated by owner > > <APPR> Option set to never self-assign > > <APPR> Get first approver > > <APPR> Check prep get next approver rules > > <APPR> Process next approver rule Change Level IA - Review - Get Next > Approver > > <APPR> --> Run If passed -- perform set of next approver list for > this rule > > <APPR> Starting processing of set fields operation > > <APPR> Done processing of set fields operation -- no value retrieved so > no set > > <APPR> Set approval details record for this entry to state Error > > <APPR> Clean all related support entries attached to detail record > > <APPR> Processed signature line 000000000024056 > > <APPR> Processed signature line 000000000024057 > > <APPR> Processed signature line 000000000024058 > > <APPR> Perform done rules > > <APPR> Process done rule Change Level IA - Review - Error > > <APPR> --> Match -- done rule applied > > <APPR> Starting processing of set fields operation > > <APPR> TempApprovalServerResult (301311800) = Error > > <APPR> Active Approval (1000003278) = > > <APPR> Change Request Status (7) = 5 > > <APPR> Status Reason (1000000150) = > > <APPR> Done processing of set fields operation > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Axton > Sent: Wednesday, May 06, 2009 12:53 PM > To: arslist@ARSLIST.ORG > Subject: Re: Approval Engine 7.1 Issues > > > > ** Generally, in the approval logs, the section that reports an error will > say why. Can you post that portion of the logs? > > Axton Grams > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, > > > > Private and confidential as detailed here. If you cannot access hyperlink, > please e-mail sender. > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
