That you end up with two sets of clients (different versions) is a feature and not a bug. You can have 7.1 clients and 7.5 on the same machine and run them concurrently against an appropriate server.
That being said, I had a brief look at this thread and while I do agree there are 'some' installation issues with the 7.5 installer, it is still however possible to upgrade from 7.1 to 7.5 if you are able to tweak your system in accordance to what the installer might be expecting. Here is one tip on what I felt was necessary to do when I noticed the installer started borgging up in my case where the host name was not the same as the AR Server name on 7.1. The installer would not be able to connect to the AR Server after providing it with the connection credentials and selecting the alias name from the list of the AR Server List. In the older system you could pretty much call your local AR Server (AR_SERVER_ID) practically anything you wanted, but 7.5 expects it to be the local host name. So if you are upgrading from an older system whose host name was different from the AR Server Name, then the install script fails to resolve the AR Server. Recently when I raised a ticket to Remedy Support, they identified this as a software defect. To overcome this on UNIX, I had to create a symbolic link in the /etc/arsystem directory after the host name of the server, pointing to the /etc/arsystem/<Arbitrary AR Sever Name>. Having done this I was able to trick the installer to believe the AR Server name is the host name of the machine. However after the install this means that the arsystem startup script will have the AR_SERVER_ID to the host name. Also the new armonitor.conf file and the modified ar.conf file will have the host name for the AR Server Name. These files will need to be modified again if you need to maintain the name of the server as the old alias. I'm hoping they resolve this connection issue in the next release.. Joe ________________________________ From: Elry <elryal...@gmail.com> To: arslist@ARSLIST.ORG Sent: Tuesday, May 26, 2009 12:13:24 PM Subject: Re: ARS 7.5 Install Issue Hi Guys... We did an upgrade recently in our development and staging environment much like what started this "thread". We found that: 1) 7.5 had installations issues - that were dealt with by using patch 1. 2) Even when using patch 1 - we found that we had to do a clean uninstall before trying again... 3) When you go to install the Clients - 7.5 has a completely different file structure than 7.1 4) If you install the Clients based on the install defaults - you will "wind up" with 7.1 & 7.5 on your system. 5) For a complete install of 7.5 without 7.1 - you will have to uninstall 7.1 before installing 7.5.. 6) Our Silent Install script no longer worked because 7.5 uses a different installer with different prompts... I am sure there are folks out there with similar insights.... On May 26, 9:40 am, Howard Richter <hbr4...@gmail.com> wrote: > Rafael, > > So it sounds like 7.5 should be a new install only. > > Howard > > On Tue, May 26, 2009 at 8:46 AM, Rodriguez, Rafael J x23718 < > > > > rafael.rodrig...@broadridge.com> wrote: > > ** Howard thanks for you reply, actually there were some issues with forms > > and workflow that did not exists. Funny that 7.0.1 Patch6 never through any > > exemptions and now on 7.5 there were errors all over the place. The worst > > part about it is the new suite install that only allow you to install it > > once. THIS IS A PAIN IN THE BUTT! > > > I got it resolved but had to literally unistall it and clean it out > > numerous times before it would take. > > > Rafael > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > > arsl...@arslist.org] *On Behalf Of *Howard Richter > > *Sent:* Friday, May 22, 2009 9:33 PM > > *To:* arsl...@arslist.org > > *Subject:* Re: ARS 7.5 Install Issue > > > ** Rafael, > > > Any issues with the database? > > > Howard > > > On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 < > > rafael.rodrig...@broadridge.com> wrote: > > >> ** > > >> Hello list, > > >> WIN2003 Server > > >> SQL2005 > > >> I was attempting to upgrade my current dev environment remedy installation > >> from 7.0.1 patch 6 to 7.5 Patch 1 and I’m getting an error during > >> installation. The error appears in the event log but there is no errors in > >> the install_log: > > >> Event Type: Error > >> Event Source: AR System Monitor > >> Event Category: None > >> Event ID: 0 > >> Date: 05/22/2009 > >> Time: 1:45:48 PM > >> User: N/A > >> Computer: REM4DEV > >> Description: > >> 390600 : Failure during SQL operation to the database (ARERR 552) > > >> Any ideas? > > >> Rafael Rodriguez*|*Manager Remedy/Mid-Tier Enterprise*|*Broadridge > >> Financial Solutions > > >> 2 Journal Square Plaza*|*Jersey City, NJ 07306*|* 201.714.3718 p > > >> This message and any attachments are intended only for the use of the > >> addressee and > >> may contain information that is privileged and confidential. If the reader > >> of the > >> message is not the intended recipient or an authorized representative of > >> the > >> intended recipient, you are hereby notified that any dissemination of this > >> communication is strictly prohibited. If you have received this > >> communication in > >> error, please notify us immediately by e-mail and delete the message and > >> any > >> attachments from your system. > > >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > >> Are"_ > > > -- > > Howard Richter > > Red Hat Certified Technician > > CompTIA Linux+ Certified > > ITIL Foundation Certified > > E-Mail = hbr4...@gmail.com > > LinkedIn Profile =http://www.linkedin.com/in/hbr4270 > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > > Are"_ > > > This message and any attachments are intended only for the use of the > > addressee and > > may contain information that is privileged and confidential. If the reader > > of the > > message is not the intended recipient or an authorized representative of the > > intended recipient, you are hereby notified that any dissemination of this > > communication is strictly prohibited. If you have received this > > communication in > > error, please notify us immediately by e-mail and delete the message and any > > attachments from your system. > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > > Are"_ > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile =http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
