What database are you using when you get this error? Joe
________________________________ From: "Rodriguez, Rafael J x23718" <rafael.rodrig...@broadridge.com> To: arslist@ARSLIST.ORG Sent: Tuesday, May 26, 2009 12:45:40 PM Subject: Re: ARS 7.5 Install Issue Elry, you are correct! I still have this issue with 7.5 Patch 1 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Elry Sent: Tuesday, May 26, 2009 12:13 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Install Issue Hi Guys... We did an upgrade recently in our development and staging environment much like what started this "thread". We found that: 1) 7.5 had installations issues - that were dealt with by using patch 1. 2) Even when using patch 1 - we found that we had to do a clean uninstall before trying again... 3) When you go to install the Clients - 7.5 has a completely different file structure than 7.1 4) If you install the Clients based on the install defaults - you will "wind up" with 7.1 & 7.5 on your system. 5) For a complete install of 7.5 without 7.1 - you will have to uninstall 7.1 before installing 7.5.. 6) Our Silent Install script no longer worked because 7.5 uses a different installer with different prompts... I am sure there are folks out there with similar insights.... On May 26, 9:40 am, Howard Richter <hbr4...@gmail.com> wrote: > Rafael, > > So it sounds like 7.5 should be a new install only. > > Howard > > On Tue, May 26, 2009 at 8:46 AM, Rodriguez, Rafael J x23718 < > > > > rafael.rodrig...@broadridge.com> wrote: > > ** Howard thanks for you reply, actually there were some issues with > > forms and workflow that did not exists. Funny that 7.0.1 Patch6 > > never through any exemptions and now on 7.5 there were errors all > > over the place. The worst part about it is the new suite install > > that only allow you to install it once. THIS IS A PAIN IN THE BUTT! > > > I got it resolved but had to literally unistall it and clean it out > > numerous times before it would take. > > > Rafael > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > > arsl...@arslist.org] *On Behalf Of *Howard Richter > > *Sent:* Friday, May 22, 2009 9:33 PM > > *To:* arsl...@arslist.org > > *Subject:* Re: ARS 7.5 Install Issue > > > ** Rafael, > > > Any issues with the database? > > > Howard > > > On Fri, May 22, 2009 at 3:30 PM, Rodriguez, Rafael J x23718 < > > rafael.rodrig...@broadridge.com> wrote: > > >> ** > > >> Hello list, > > >> WIN2003 Server > > >> SQL2005 > > >> I was attempting to upgrade my current dev environment remedy > >> installation from 7.0.1 patch 6 to 7.5 Patch 1 and I'm getting an > >> error during installation. The error appears in the event log but > >> there is no errors in the install_log: > > >> Event Type: Error > >> Event Source: AR System Monitor > >> Event Category: None > >> Event ID: 0 > >> Date: 05/22/2009 > >> Time: 1:45:48 PM > >> User: N/A > >> Computer: REM4DEV > >> Description: > >> 390600 : Failure during SQL operation to the database (ARERR 552) > > >> Any ideas? > > >> Rafael Rodriguez*|*Manager Remedy/Mid-Tier Enterprise*|*Broadridge > >> Financial Solutions > > >> 2 Journal Square Plaza*|*Jersey City, NJ 07306*|* 201.714.3718 p > > >> This message and any attachments are intended only for the use of > >> the addressee and may contain information that is privileged and > >> confidential. If the reader of the message is not the intended > >> recipient or an authorized representative of the intended > >> recipient, you are hereby notified that any dissemination of this > >> communication is strictly prohibited. If you have received this > >> communication in error, please notify us immediately by e-mail and delete > >> the message and any attachments from your system. > > >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the > >> Answers Are"_ > > > -- > > Howard Richter > > Red Hat Certified Technician > > CompTIA Linux+ Certified > > ITIL Foundation Certified > > E-Mail = hbr4...@gmail.com > > LinkedIn Profile =http://www.linkedin.com/in/hbr4270 > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the > > Answers Are"_ > > > This message and any attachments are intended only for the use of > > the addressee and may contain information that is privileged and > > confidential. If the reader of the message is not the intended > > recipient or an authorized representative of the intended recipient, > > you are hereby notified that any dissemination of this communication > > is strictly prohibited. If you have received this communication in > > error, please notify us immediately by e-mail and delete the message and > > any attachments from your system. > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the > > Answers Are"_ > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile =http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
