Actually, starting with patch 003 or 004 (I think the latter), BMC changed its strategy for updating patched forms in ITSM. The new patches replace the existing form with their patched version rather than just updating the existing form. This means that any additional fields that you have added will be deleted from the form, and any data in those fields will be lost. If you've added any custom fields, you will first need to export your data and customizations, then apply the patch, reapply your customizations and reimport the values for your custom fields.
As a matter of course, all customized (e.g., disabled OOB workflow) must be verified after any patch activity to verify that it has not been changed by the patch. That is true of any patch, not just the ITSM patches (although, you can often narrow down what workflow to verify by the subsystem or application it belongs to and what's being patched). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Tuesday, June 09, 2009 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: Looking for best way to upgrade from 7.0.1 to 7.1.0 ** Tim, The issue will be the plugins. There were some major changes between patch 2 and patch 3 (or 4). >From the app side, the data should be ok, however, off the top of my head I >can not think of anything. Good luck, Howard On Tue, Jun 9, 2009 at 6:35 PM, Tim Rondeau <timothy.rond...@phaseforward.com<mailto:timothy.rond...@phaseforward.com>> wrote: ** Hi, Attempting to upgrade from 7.0.1 patch 2 to 7.1 patch 7 Basically we have: Arserver - 7.0.1 patch 2 upgrade to 7.1 patch 7 Approver - 7.0.1 upgrade to 7.1 patch 7 Change - 7.0.2 upgrade to 7.0.3 patch 7 Incident - 7.0.2 upgrade to 7.0.3 patch 7 Problem - 7.0.2 upgrade to 7.0.3 patch 7 So I did upgrade/patch Arserver/Approval/assignment/Change/Incident/Problem and my forms got overwritten and workflow I have shut off is back on. So do I need to reimport my forms and workflow? This is all on Windows 2003 running SQL 2005. Looking for others that have upgraded ITSM module and what they have done. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com<mailto:hbr4...@gmail.com> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
