In AR System 7.5.00, the timeout for the C and Java APIs was increased to 8 hours. That was to address the ARERR 93 that is received on large exports, which represents a timeout. The issue below is stated as running out of memory, which sounds like a different issue. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Monday, June 15, 2009 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Guillaume, I have not tested it with DS.(DevStudio) This issue has been discussed on ARSList (and reported to the vendor) multiple times across multiple version(AKA: years). However, in previous Admin Tool version I think you will find that the problem is actually a client timeout at the C API layer. Basically the Application Server can not get the objects together in one big string fast enough to return to the client before the client decides that the server fell off the face of the planet. And the last time I asked Tech support... there is no environment setting that you can set to adjust the timeout. So there is no known way to override the "reasonable" timeout when you know your doing something that will take a very long time to complete. In the past an approach to workaround this is to use things like Driver, or an API program to loop over all of the objects and export them one at a time. Maybe DS fixed that problem? ( But it does not sound like it to me.) What is amazing to me is that BMC Tech Support considers the fact that you can not export all of the objects at one time to be a "performance problem" and it is "the customers implementation" that is the root cause of the condition. (AKA: They are not even willing to open a bug against the version/API. So they take no responsibility and have no interest in re-implementing anything to avoid the problem of "slow customer hardware". And I have yet to have anyone from the company confirm that they have hardware that can actually do the task either.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault > Sent: Monday, June 15, 2009 12:03 PM > To: arslist@ARSLIST.ORG > Subject: Anybody able to export all ITSM 7.x definitions with DevStudio? > > ** > > This is very frustrating and something that I hoped it was going to be > addressed in DevStudio. > I cannot export all the ITSM 7.5 definitions with DevStudio in one > export operation. I cannot even export all the forms in one operation > with DevStudio, I get an out of memory error, that I attached. My PC > has 4 GBs of memory with 8 processors, so it's definitely not a > resource issue on my side, it's probably the DevStudio JRE that ran out of > memory. > > I really hate it not to be able to do a full definitions export in one shot: > you have to split the export in multiple chunks, which makes the > management of the def files much harder, it more much more time > consuming because of you have to monitor the exports and initiate a > new one once the previous completed, etc. > > When is BMC going to fully address and correct this?? It seems to me > the backup of the application code at the application level is > ESSENTIAL. I was really hoping that DevStudio would fix this very > significant problem, but it it did not happen. How can you do > effective release management and application version control if you > cannot even efficiently and effectively export the definitions?? > > For what it's worth, we have ITSM 7.5.1, where the app server is > running on Windows 2003 and the database is remote, it's 10gR2 running on > Solaris 10. > My PC has Windows XP. > > Has anybody been successful in exporting all the defs of ITSM 7.5 in > one export operation? > > -Guillaume _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
