Ah the Status Reason field. The field that is supposed to be Data driven in version 7.0 but not realy. Yes thats how I was planning it to work. I was trying to avoid hard coding in the attributes of the selection field and using the Data driven path, but I already have the field processing other workflow. Maybe Joe . suggestion on External Qualification in an AL is way to go. I need to look into how that works, I've only done it once before.
JK Lyle Taylor <tayl...@ldschurch.org> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 07/08/2009 12:46 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Selection Menu Question ** You bring up something that I?ve been wondering about. What?s the point in having the hidden selection field for Status Reason? What purpose does it serve that couldn?t be met by simply storing the status reason, or using a character field to store it?s Request ID, GUID, selection value, or whatever other unique key you want to use? That way, it would be completely configurable and would not require both configuration and customization to add or remove status reasons. Thanks, Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kelly Gatewood Sent: Wednesday, July 08, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Selection Menu Question ** John, A good example of this is how BMC handle the Status Reason field in ITSM 7.x. They have the standard selection field (but it is hidden) and then have a character field with a menu (which has the values that you filter). What happens, is when you choose the menu value, workflow then sets the appropriate value of the selection field. Thanks Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Wednesday, July 08, 2009 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: Selection Menu Question ** Thats Exactly what I was looking for. Thankyou Kelly Now my only other issue, the original APPStatus field on the Helpdesk form is a selection field instead of a character field. Is there any way to convert the selection field to a character field so I can map out a menu to it? JK _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ************************************************************* This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
