UNCLASSIFIED Windows Server 2003 SQL 2000 ARS 6.3 patch 21 Help Desk 5.5 SLA 5
I have several outgoing email notifications that add an attachment from a ticket attachment pool to the message. On the Filter that sends the email, the first Action is: Notify Text is added User Name: SMTP Address Priority = 0 Mechanism = Email Fields: Subject = Text Include Fields = Selected Fields = File 1 (the attachment field of the ticket Attachment Pool) This action works for several outgoing emails but for some reason, it doesn't work for the new one I created for a Change Request. The attachment creates and is attached to an AR System Email Attachment form. The message gets sent. No attachment is added to the email. As I review the AR System Email Attachment form, attachments sent with messages have the "Reference Count" = 1 On the AR System Email Attachment form, the attachments for messages that do not include the attachment have the "Reference Count" = 0 I can't seem to find what workflow sets the AR System Email Attachment form "Reference Count". Any ideas? Sandra Hennigan _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
