Asset installs at patch 003, and cannot be brought up to patch 008 without first running patch 007, the last patch to include patches 004-006. Because patch 007 will apply to ALL ITSM apps, it will knock ALL of your other apps back to 007. Then you can run 008 against everything. The release notes for 009 were very specific about all of this... not sure about 008. If you had to do any post 008 cleanup on Incident, etc., you will have to do it again.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Thursday, July 16, 2009 12:43 PM To: arslist@ARSLIST.ORG Subject: Install Asset onto a working Incident/Problem/Change system? ** Hello list, We have been asked to install Asset Management into an existing configuration that already has Incident, Problem, and Change. Our current configs are: ARS 1.7 p005 Incident/Problem/Change 7.0.03, p008 Windows 2003 server SQL Server 2005 We are opening an issue with BMC to get some direction, but I wondered if anyone else has experience in "retro fitting" Asset into an existing ITSM install. I'm hoping to be able to do this without doing a ground-up install with Asset first, then Incident/Problem/Change, then patch, then re-apply customizations. Am I dreaming? Thanks in advance, Chuck Baldi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
