To clarify, we do have CMDB 2.1.0 at patch 4. Our first attempt to install Asset resulted in a pile of errors against missing forms (e.g., AST:PurchaseLineItemAssetJoin). I was puzzled because I expected the Asset install to handle all the AST forms. Perhaps this is because we are at ITSM patch 008?
So Chris, you are saying that we should 1. Install ITSM patch 007 (downgrade) 2. Install Asset 3. Re-apply patch008 Chuck On Thu, Jul 16, 2009 at 2:07 PM, strauss <stra...@unt.edu> wrote: > ** > > Asset installs at patch 003, and cannot be brought up to patch 008 without > first running patch 007, the last patch to include patches 004-006. Because > patch 007 will apply to ALL ITSM apps, it will knock ALL of your other apps > back to 007. Then you can run 008 against everything. The release notes > for 009 were very specific about all of this… not sure about 008. If you > had to do any post 008 cleanup on Incident, etc., you will have to do it > again. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Charles Baldi > *Sent:* Thursday, July 16, 2009 12:43 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Install Asset onto a working Incident/Problem/Change system? > > > > ** > > Hello list, > > We have been asked to install Asset Management into an existing > configuration that already has Incident, Problem, and Change. Our current > configs are: > > ARS 1.7 p005 > > Incident/Problem/Change 7.0.03, p008 > > Windows 2003 server > > SQL Server 2005 > > > > We are opening an issue with BMC to get some direction, but I wondered if > anyone else has experience in "retro fitting" Asset into an existing ITSM > install. I'm hoping to be able to do this without doing a ground-up install > with Asset first, then Incident/Problem/Change, then patch, then re-apply > customizations. Am I dreaming? > > > > Thanks in advance, > > Chuck Baldi > > > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
