Other listers may have some opinions and suggestions. I have encountered this kind of problem only once and it was a corrupted CMDB install that required a completly new install of ARS and all applications. If you do have a Support contract you should be able to get a definitive answer from BMC.
-----Original Message----- From: Charles Baldi <charles.ba...@gmail.com> To: arslist@ARSLIST.ORG Sent: Mon, Jul 20, 2009 1:17 pm Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** So when I try to install Asset, I get 60 failed objects under the ast component and the culprit appears to be that the system is unable to create AST:BaseElement. If I try to force the creation using Sync Asset UI, I get the cryptic logs: Start processing of form AST:BaseElement Creating new form Will fetch display infor for form AST:BaseElement Will make the new Form AST:BaseElement that is an inner join on BMC.CORE:BMC_BaseElement Failed to create Form for: AST:BaseElement Form does not exist on server AST:BaseElement Of course the AST:BaseElement does not exist, that is why I am creating it! Has anyone seen this before or have suggestions on how to fix this? - I am logged-in as Demo with proper (administrator) privs - I confirm that Demo can create forms - I tried "forcing" things by creating a fake AST:BaseElement form I still get the can't create message. Have a call in with BMC but no response in ov er 24 hours :-( Chuck On Thu, Jul 16, 2009 at 2:19 PM, strauss <stra...@unt.edu> wrote: ** No. Install Asset 7.0.03 which is current to patch 003. Install Patch 007 which will bring Asset up to 007, but unfortunately will overwrite any changes 008 made to the other apps. Install Patch 008 or 009 which will bring ALL of the apps to the same level. We went live on 007 in Spring 08 but were looking at patching ITSM to 008 or 009 this spring, while also trying to get the ITSM Suite licensing that would have given us Asset (the only one we lack). It was not funded, but we delayed our patching until after that decision so as to avoid the situation that you are in. Applying 007 at our site requires that I reconstruct a _lot_ of customizations in Incident – learned and documented when we went from 006 to 007 just before go live in May 08, whereas 008 and 009 had very little effect on Incident (better designed patches) and mostly applied to Change and Task which we have not customized. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Thursday, July 16, 2009 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: Install Asset onto a working Incident/Problem/Change system? ** To clarify, we do have=2 0CMDB 2.1.0 at patch 4. Our first attempt to install Asset resulted in a pile of errors against missing forms (e.g., AST:PurchaseLineItemAssetJoin). I was puzzled because I expected the Asset install to handle all the AST forms. Perhaps this is because we are at ITSM patch 008? So Chris, you are saying that we should 1. Install ITSM patch 007 (downgrade) 2. Install Asset 3. Re-apply patch008 Chuck On Thu, Jul 16, 2009 at 2:07 PM, strauss <stra...@unt.edu> wrote: ** Asset installs at patch 003, and cannot be brought up to patch 008 without first running patch 007, the last patch to include patches 004-006. Because patch 007 will apply to ALL ITSM apps, it will knock ALL of your other apps back to 007. Then you can run 008 against everything. The release notes for 009 were very specific about all of this… not sure about 008. If you had to do any post 008 cleanup on Incident, etc., you will have to do it again. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Thursday, July 16, 2009 12:43 PM To: arslist@ARSLIST.ORG Subject: Install Asset onto a working Incident/Problem/Change system? ** Hello list, We have been asked to install Asset Management into an existing configuration that already has Incident, Problem, and Change. Our current configs are: ARS 1.7 p005 Incident/Problem/Change 7.0.03, p008 Windows 2003 server SQL Server 2005 We are opening an issue with BMC to get some direction, but I wondered if anyone else has experience in "retro fitting" Asset into an existing ITSM install. I'm hoping to be able to do this without doing a ground-up install with Asset first, then Incident/Problem/Change, then patch, then re-apply customizations. Am I dreaming? Thanks in advance, Chuck Baldi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
