Yes, same errors when importing manually. Fundamentally these are all because the AST:BaseElement form does not exist. I cannot find a def file that imports this and I believe that is because it is expected to be built from the CMDB through the Sync Asset UI process (cmdbdriver) which is failing to create the form.
Chuck On Mon, Jul 20, 2009 at 2:52 PM, Joe DeSouza <joe_rem...@yahoo.com> wrote: > ** > And manually importing these fails too? > > Joe > > ------------------------------ > *From:* Charles Baldi <charles.ba...@gmail.com> > *To:* arslist@ARSLIST.ORG > *Sent:* Monday, July 20, 2009 1:43:15 PM > > *Subject:* Re: Install Asset onto a working Incident/Problem/Change > system? > > ** Joe, > Good suggestion, but the installer is not "failing". It completes happily, > but the summary table at the end (and the log files) show many, many def > file load errors along the way. > > Chuck > > On Mon, Jul 20, 2009 at 1:33 PM, Joe DeSouza <joe_rem...@yahoo.com> wrote: > >> ** >> The contents of your Share Application Properties form may be prompting >> your installer that Asset is already installed? Did you try clearing the >> Asset related entries in the Share Application Properties (entries with the >> current version you are trying to install) form and then trying to install >> it? >> >> If you choose the route to clear those entries, I would suggest that you >> take a backup of these entries and then delete them just in case you need to >> revert. >> >> Joe >> >> ------------------------------ >> *From:* Charles Baldi <charles.ba...@gmail.com> >> *To:* arslist@ARSLIST.ORG >> *Sent:* Monday, July 20, 2009 1:17:54 PM >> >> *Subject:* Re: Install Asset onto a working Incident/Problem/Change >> system? >> >> ** >> So when I try to install Asset, I get 60 failed objects under the ast >> component and the culprit appears to be that the system is unable to create >> AST:BaseElement. If I try to force the creation using Sync Asset UI, I get >> the cryptic logs: >> >> Start processing of form AST:BaseElement >> Creating new form >> Will fetch display infor for form AST:BaseElement >> Will make the new Form AST:BaseElement that is an inner join on >> BMC.CORE:BMC_BaseElement >> Failed to create Form for: AST:BaseElement >> Form does not exist on server >> AST:BaseElement >> >> Of course the AST:BaseElement does not exist, that is why I am creating >> it! Has anyone seen this before or have suggestions on how to fix this? >> >> - I am logged-in as Demo with proper (administrator) privs >> - I confirm that Demo can create forms >> - I tried "forcing" things by creating a fake AST:BaseElement form >> >> I still get the can't create message. Have a call in with BMC but no >> response in over 24 hours :-( >> >> Chuck >> >> >> On Thu, Jul 16, 2009 at 2:19 PM, strauss <stra...@unt.edu> wrote: >> >>> ** >>> >>> No. >>> >>> Install Asset 7.0.03 which is current to patch 003. >>> >>> Install Patch 007 which will bring Asset up to 007, but unfortunately >>> will overwrite any changes 008 made to the other apps. >>> >>> Install Patch 008 or 009 which will bring ALL of the apps to the same >>> level. >>> >>> >>> >>> We went live on 007 in Spring 08 but were looking at patching ITSM to 008 >>> or 009 this spring, while also trying to get the ITSM Suite licensing that >>> would have given us Asset (the only one we lack). It was not funded, but we >>> delayed our patching until after that decision so as to avoid the situation >>> that you are in. Applying 007 at our site requires that I reconstruct a _ >>> *lot*_ of customizations in Incident – learned and documented when we >>> went from 006 to 007 just before go live in May 08, whereas 008 and 009 had >>> very little effect on Incident (better designed patches) and mostly applied >>> to Change and Task which we have not customized. >>> >>> >>> >>> Christopher Strauss, Ph.D. >>> >>> Call Tracking Administration Manager >>> >>> University of North Texas Computing & IT Center >>> >>> http://itsm.unt.edu/ >>> >>> >>> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *Charles Baldi >> *Sent:* Thursday, July 16, 2009 1:12 PM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: Install Asset onto a working Incident/Problem/Change >> system? >> >> >> >> ** >> >> To clarify, we do have CMDB 2.1.0 at patch 4. >> >> >> >> Our first attempt to install Asset resulted in a pile of errors against >> missing forms (e.g., AST:PurchaseLineItemAssetJoin). I was puzzled because >> I expected the Asset install to handle all the AST forms. Perhaps this is >> because we are at ITSM patch 008? >> >> >> >> So Chris, you are saying that we should >> >> 1. Install ITSM patch 007 (downgrade) >> >> 2. Install Asset >> >> 3. Re-apply patch008 >> >> >> >> Chuck >> >> On Thu, Jul 16, 2009 at 2:07 PM, strauss <stra...@unt.edu> wrote: >> >> ** >> >> Asset installs at patch 003, and cannot be brought up to patch 008 without >> first running patch 007, the last patch to include patches 004-006. Because >> patch 007 will apply to ALL ITSM apps, it will knock ALL of your other apps >> back to 007. Then you can run 008 against everything. The release notes >> for 009 were very specific about all of this… not sure about 008. If you >> had to do any post 008 cleanup on Incident, etc., you will have to do it >> again. >> >> >> >> Christopher Strauss, Ph.D. >> >> Call Tracking Administration Manager >> >> University of North Texas Computing & IT Center >> >> http://itsm.unt.edu/ >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arsl...@arslist.org] *On Behalf Of *Charles Baldi >> *Sent:* Thursday, July 16, 2009 12:43 PM >> *To:* arslist@ARSLIST.ORG >> >> >> *Subject:* Install Asset onto a working Incident/Problem/Change system? >> >> >> >> ** >> >> Hello list, >> >> We have been asked to install Asset Management into an existing >> configuration that already has Incident, Problem, and Change. Our current >> configs are: >> >> ARS 1.7 p005 >> >> Incident/Problem/Change 7.0.03, p008 >> >> Windows 2003 server >> >> SQL Server 2005 >> >> >> >> We are opening an issue with BMC to get some direction, but I wondered if >> anyone else has experience in "retro fitting" Asset into an existing ITSM >> install. I'm hoping to be able to do this without doing a ground-up install >> with Asset first, then Incident/Problem/Change, then patch, then re-apply >> customizations. Am I dreaming? >> >> >> >> Thanks in advance, >> >> Chuck Baldi >> >> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
