That's not the food chain as I always understood it. I've always understood it thusly:
Remedy Architect Remedy Developer Remedy Administrator Notice the administrator is at the bottom of the food chain. I've always also envisioned that the developer typically can fill the role of administrator but not the other way around. Developing applications just takes a greater skill set. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of igor ivanov Sent: Friday, July 24, 2009 9:40 AM To: arslist@ARSLIST.ORG Subject: What's the difference between a Remedy Administrator and a Remedy Developer? ** I Have a Dream: Remedy Admin (report to Remedy Project Manager): min $75h and 3 years as Remedy Developer - creating Project Plan (MS Project, Visio) - installing ARS, ITSM, SLA and SLM, Flashboards... - midtier install and config - Configuration Management in WUT (new Groups, User, License Pools, Reporting Servers) - configuring AREA and ARDBC, email, DSO, linking DB servers, API plugins - participating DB backups and restores - arreload, arsignal, ARUtilities, Data import - ARS archiving - creating and monitoring SLAs - DSO mapping - attaching Crystal Reports to AL on Stage and Prod, ARS reporting - default User searches, User Preferences and Macros - patching - manage BMC Support contract and tickets - licensing and working wit Server Support team on obtaining MAC address and Computer Name - aruser.log - server side logging - midtier side logging - check arerror.log every day - participating in New Development Requirements - permissions to Sub-Administrators (Remedy Developers) to develop only in specified packing list, maintaining accurate packing lists and deployable apps - deploying new apps to Staging and Prod. after testing on Staging - monitoring Prod for no changes from except him - knowledge of Perl, SQL, API - maintaining his Group Documents Library and all BMC documentation - regularly asking his Manager for Remedy Training - going to BMC World with Project Manager Remedy Developer (report to Remedy Admin): min $50h - creating Development Requirements based on Project Plan - developing new apps only on Dev - deploying and testing on Staging - client side logging - troubleshooting Prod and fixing on Dev!!! - user training (UAT) - documenting development, changes, troubleshooting - knowledge of Remedy API, SQL, Perl, C++, Java, JavaScript, html - export .def and .arx needed to deploy by Admin - Flashboards - developing and attaching Crystal Reports to AL on Dev, ARS reporting - becoming RSP and dreaming about going to BMC User World after becoming Remedy Admin who just retired or become Remedy Architect/Engineer (after 10 years as Admin) Remedy Project Manager - person who understands what it all means or attended BMC User World and respect Remedy did i forget anything or anybody? ii – Remedy Sr. Dev and Admin from 1998 – RSP 4,5,6,7 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
