In the user tool that's one of the options when opening the dialog, in the web, from what I understand there is some java script you can use
_____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Wednesday, July 29, 2009 10:09 AM To: arslist@ARSLIST.ORG Subject: Disable Red "X" ** Hi All, Is there a way to disable the close window X in the upper right corner of a dialog? Depending one of several sets of criteria, when a ticket is closed, a dialog window opens asking a series of Yes/No questions before they can save the ticket. Problem is the users are using the X in the upper right hand corner to close the dialog window which breaks the workflow. Because of the many criteria's used I really don't want to have to add a field like "Questions Answered" since it might conflict with those users who don't need to answer the questions. ARS 6.3 patch 20 Thanks Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite <mailto:mbritt...@navisite.com> mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
