Kaiser, Like I did write in one of my previous emails on this thread, instead of working on a way to 'supress the X' (that does sound like a name of a punk rock band), if you do not have too many of those dialog boxes in your apps, you could work on a way to prevent the users from closing one if they do not use the other buttons designed by you.
This could be very simply done by dirting a display only field specifically for that purpose, and prevention of Window Close if that field is null through workflow (error on window close if field is null). That way I think it may prevent the user from using the X although its visible on the mid-tier. I am not sure however if it will beat Alt-F4 and prevent the window from being closed if the user uses that. Something that you may have to test.. I think I have implemented that once before, and it does work for Alt-F4 too.. Joe ________________________________ From: "Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT" <norm.kai...@eglin.af.mil> To: arslist@ARSLIST.ORG Sent: Friday, July 31, 2009 9:09:58 AM Subject: Re: Disable Red "X" - RESOLVED Well, that's a good point about Alt+F4, Joe, but then again, few people know about it. The masses have become so conditioned by seedy Internet sites throwing countless popups at them to just click the red X anytime they see a popup. I hate to admit it, but I have an application that I developed that's being used by 50,000 + users that has a critical flaw in it -- that stupid red X. When I developed it, I completely spaced the fact that you can't suppress the red X in the midtier. And now that one seemingly tiny little thing is causing so many problems... So if anybody's got a way to suppress the X (that sounds like a punk rock group), I have a beer with your name on it. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, July 29, 2009 7:34 PM To: arslist@ARSLIST.ORG Subject: Re: Disable Red "X" - RESOLVED ** Even if there was a way, Alt-F4 would still close the window even on the thick client. I'm almost sure of that as in one case I vaguely remember where I had to prevent that. I do not recall what I used as a solution but if I were asked to do that again I would think about setting a close flag which the buttons that are designated through workflow to close the dialog would set while any other method would have that flag unset. That flag could be used to prevent the closure of the dialog through any other means.. Joe ________________________________ From: "Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT" <norm.kai...@eglin.af.mil> To: arslist@ARSLIST.ORG Sent: Wednesday, July 29, 2009 4:08:24 PM Subject: Re: Disable Red "X" - RESOLVED I'm *fairly* certain that that option works wonderfully in the client but will not work in the midtier. I think the browser explicitly forbids disabling the little red X to prevent spyware purveyors from popping undismissible popups. If someone knows of a way, PLEASE let me know! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Wednesday, July 29, 2009 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: Disable Red "X" - RESOLVED ** Randy & LJ, Thank you for your responses. Disabling the Show Close Button in Dialog was the one I needed. Mark ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mckinnish, Randy Sent: Wednesday, July 29, 2009 12:40 PM To: arslist@ARSLIST.ORG Subject: Re: Disable Red "X" Mark, This can be done in the active link that calls the dialog window. Look in the area where your field mappings are and take the check out of the box that says "Show Close Button in Dialog". Works like a charm. Hope this helps. Randy From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, July 29, 2009 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: Disable Red "X" ** In the user tool that's one of the options when opening the dialog, in the web, from what I understand there is some java script you can use ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Wednesday, July 29, 2009 10:09 AM To: arslist@ARSLIST.ORG Subject: Disable Red "X" ** Hi All, Is there a way to disable the close window X in the upper right corner of a dialog? Depending one of several sets of criteria, when a ticket is closed, a dialog window opens asking a series of Yes/No questions before they can save the ticket. Problem is the users are using the X in the upper right hand corner to close the dialog window which breaks the workflow. Because of the many criteria's used I really don't want to have to add a field like "Questions Answered" since it might conflict with those users who don't need to answer the questions. ARS 6.3 patch 20 Thanks Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite mbritt...@navisite.com (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
