Fred, Using the Application-Release-Pending Run Process command after each Push Fields that updated the Asset record did the trick.
Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.com Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Monday, September 28, 2009 4:22 PM To: arslist@ARSLIST.ORG Subject: Re: Stumped - Need some fresh eyes Either that or, since you are processing the record twice, you need to use the Application-Release-Pending Run Process command in between the 2 passes of the record Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, September 28, 2009 4:15 PM To: arslist@ARSLIST.ORG Subject: Re: Stumped - Need some fresh eyes Perhaps it's a filter phasing issue. Probably any filters that update the record (in order to trigger this filter) need to be named with `! at the end to override filter phasing. Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of PRUITT, CHRISTOPHER Sent: Monday, September 28, 2009 3:11 PM To: arslist@ARSLIST.ORG Subject: Stumped - Need some fresh eyes We are stumped on a filter that does not want to fire correctly. Here is the situation. We have an Asset record that has no billing end date set. We set the Billing End Date to the current date/time along with other fields and the filter with the Run If Qualification: 'Billing_End_Date' != 'DB.Billing_End_Date' fires, as expected. This filter is just setting a Audit Trail entry. Right after that, on the same record about 3-5 seconds later we set the Billing End Date back to NULL along with other fields and the same filter does not fire. This is happening inside of a Filter Guide process that calls two different Filter Guide. The first is Set the Asset to Inactive, the second is Set Asset to Active along with new Data. All the data gets set correct including the Billing End Date We do a move by first setting the data for the current Asset record that has Active Billing to Inactive and Set the Billing End Date along with other fields. Later in the Filter Guide process we take that same record and update the new data and reactivate the billing under the new person and set the Billing End Date to NULL. It should work right? Now here is the rub. If we set the Asset record by itself to Inactive and Set the Billing End Date the filter with the Run If Qualification: 'Billing_End_Date' != 'DB.Billing_End_Date' fires. Then is we set the Asset record by itself to active and Set the Billing End Date to NULL the filter with the Run If Qualification: 'Billing_End_Date' != 'DB.Billing_End_Date' fires. But not when we do it inside of a Guide. Anyone ever see this happen before? Our environment is: Oracle 10g Remedy 7.1.00 Build 200708221849 SunOS 5.9 Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team 972.605.7702 office | christopher.pru...@hp.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"