Here's something to think about. When you are using the RUT, you are going directly to the ARS Server. If the RUT is done away with, you have to go from your desk top to the mid-tier to get to the server. I look at this as one more point of failure. One area that it would help is not having to worry if the end users are on the current version/patch of the RUT.
Mark ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Thanks for the clarification David. However, I just logged into our production system, and the change form (CHG:Infrastructure Change) does not show this on search mode. Do I need to enable something? We have ITSM 7.51 Thanks Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Fri 10/02/09 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) Ø This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier Just a quick correction - yes there are. BMC Remedy Action Request System 7.5.00 BMC Remedy Mid Tier Guide 16-Jan-2009 PDF<http://documents.bmc.com/supportu/documents/53/72/95372/95372.pdf> Page 144: "To run a saved, recent, or defined search 1 From the toolbar, choose Searches > Run My Searches, Run Recent, or Run Defined. [cid:image003.png@01CA4357.44051540]" -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Friday, October 02, 2009 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) ** This is very very bad. Here are some statements that are not true in our environment, where wer are using RS 7.5, Mid-tier, ITSM 7.5.1: >I've heard that use of a thick client is the only way to get good performance. >What will >happen to performance if I can't use the Remedy User client anymore? >o Due to advances in web technologies, especially in the area of JavaScript >engines, the >performance of the web client in AR System 7.5.00 running in a >modern browser equals or >exceeds the performance of BMC Remedy User. BMC >expects, therefore, that any future client >will meet or exceed any >performance characteristics of the existing Remedy User client. THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the problem; However, the Remedy fat client still outperforms even Firefox 3.x. Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is buggy. >Will I lose any functionality using the new client as compared to my use of >Remedy User client? >No. The future client provided will enable full usability of AR System or >applications built >on AR System. The manner in which such usability is >provided may change (e.g. OLE/DDE are not >available on web-based clients and >report macros are accomplished through saved searches) but >full functionality >will be provided. This is not true. For instance, there are no Recent Searches or My Searches on the mid-tier -Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Fri 10/02/09 12:22 PM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
