Another way to look at is you can firewall off your ARS server and only allow connections for hosts that support the server and the Mid-Tiers. It could be a security boost :)
On Fri, Oct 2, 2009 at 1:05 PM, Brittain, Mark <mbritt...@navisite.com>wrote: > ** > > Here’s something to think about. When you are using the RUT, you are going > directly to the ARS Server. If the RUT is done away with, you have to go > from your desk top to the mid-tier to get to the server. I look at this as > one more point of failure. One area that it would help is not having to > worry if the end users are on the current version/patch of the RUT. > > > > Mark > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Guillaume Rheault > *Sent:* Friday, October 02, 2009 3:43 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: End of Life for BMC(R) Remedy(R) User (Windows-based > client) > > > > Thanks for the clarification David. However, I just logged into our > production system, and the change form (CHG:Infrastructure Change) does not > show this on search mode. Do I need to enable something? We have ITSM 7.51 > > Thanks Guillaume > > > -----Original Message----- > From: Action Request System discussion list(ARSList) on behalf of Easter, > David > Sent: Fri 10/02/09 2:55 PM > To: arslist@ARSLIST.ORG > Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > Ø This is not true. For instance, there are no Recent Searches or My > Searches on the mid-tier > > Just a quick correction - yes there are. > > BMC Remedy Action Request System 7.5.00 BMC Remedy Mid Tier Guide > 16-Jan-2009 PDF< > http://documents.bmc.com/supportu/documents/53/72/95372/95372.pdf> > > Page 144: > > "To run a saved, recent, or defined search > 1 From the toolbar, choose Searches > Run My Searches, Run Recent, or Run > Defined. > > [cid:image003.png@01CA4357.44051540]" > > > -David J. Easter > Sr. Product Manager, Solution Strategy and Development > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > From: Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] On Behalf Of Guillaume > Rheault > Sent: Friday, October 02, 2009 9:45 AM > To: arslist@ARSLIST.ORG > Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > ** > > This is very very bad. > Here are some statements that are not true in our environment, where wer > are using RS 7.5, Mid-tier, ITSM 7.5.1: > > >I've heard that use of a thick client is the only way to get good > performance. What will >happen to performance if I can't use the Remedy User > client anymore? > >o Due to advances in web technologies, especially in the area of > JavaScript engines, the >performance of the web client in AR System 7.5.00 > running in a modern browser equals or >exceeds the performance of BMC Remedy > User. BMC expects, therefore, that any future client >will meet or exceed > any performance characteristics of the existing Remedy User client. > > THIS IS NOT TRUE. The Remedy user tool 7.5 performs faster than mid-tier > 7.5/browser. Granted IE 7.x is a piece of crap, so that's a big part of the > problem; However, the Remedy fat client still outperforms even Firefox 3.x. > > Pre-caching in ITSM 7.5.1 and Mid-Tier 7.5 is a major headache and it is > buggy. > > > >Will I lose any functionality using the new client as compared to my use > of Remedy User client? > >No. The future client provided will enable full usability of AR System or > applications built >on AR System. The manner in which such usability is > provided may change (e.g. OLE/DDE are not >available on web-based clients > and report macros are accomplished through saved searches) but >full > functionality will be provided. > > This is not true. For instance, there are no Recent Searches or My Searches > on the mid-tier > > -Guillaume > > > -----Original Message----- > From: Action Request System discussion list(ARSList) on behalf of Jarl > Grøneng > Sent: Fri 10/02/09 12:22 PM > To: arslist@ARSLIST.ORG > Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) > > BMC Remedy AR System 8.0.00 is expected to be the last major release > of AR System to include the Remedy User client. > > http://documents.bmc.com/products/documents/61/94/106194/106194.pdf > > -- > Jarl > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > ------------------------------ > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained herein, > to anyone other than the intended recipient is prohibited. > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
