Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)

[Doug Blair]

** Patrick, Lisa et al, Actually the more I think about this the decision may be the best of many possible worlds.  First, by the time the WUT disappears from the scene the range of supported browsers will be much larger, and faster, and more flexible. Already CHROME and other browsers offer tear-off tabs which would function just the same way multiple windows, or multiple instances, in the current WUT do today.  Time-out, cacheing and licensing issues are just configuration items that can be resolved in the 8 release or shortly thereafter.  In short, I think the user experience will be very similar. Second, just because BMC will take the WUT off the market (though they might decide to keep the legacy app alive for years as long as customers insist on using it) there doesn't seem to be anything that would stop an interested group of developers from creating a work-alike app that speaks to the published API.  There might be a market for it by the time they get it done. And goodness knows that BMC/Remedy historically has a much better attitude about allowing connections to their system from both in-house and vended products than other proprietary systems. Benefits of an API and all that... In fact, with the right style sheet, I'll bet you could draw a frame around a browser instance or embed it like a view field does, and most users couldn't discern significant difference. Heck, that's the way that my bank "app" works on iPhones isn't it?  More familiar, generic interface -> more acceptance -> more users -> more work for people like us :-). Not so bad . Doug On Oct 7, 2009, at 10:53 PM, patrick zandi wrote: ** Freedom is having the choice.. If they remove the UT, Remedy will be eventually will be swallowed up and disappear by someone else. People like choices, I used to give my son choices,  you can have a bubble bath, or a regular bath. But ...  you are going to have a bath!   If you dictate what the customer will like and have and not have.... it will disappear. Don't use your freedom and you will loose it..   my .5 Cents On Mon, Oct 5, 2009 at 1:41 PM, Kemes, Lisa <lisa.ke...@tycoelectronics.com> wrote: Another question are Views.  Right now we have our users set what view they should be on in the RUT.  I guess this may be an addition we might have to make on each User Preference form in the future? Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability.  A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will.  It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg <john.sundb...@kineticdata.com> wrote: > I feel it is a great move. > > BMC (or others) will produce tools to fill gaps > (alerts/reporting/macros/printing) blah blah blah. In fact all those > tools already exist -- they just may not yet be incorporated/integrated. > > (I would venture to say that there are already 1000x as many tools for > our new user tool (the web) as exist for our current WUT) (I will > guess approx 50 tools exist for the current WUT -- easily 50,000 tools > exist for web stuff) > > > Alerts -- growl/rss > Reporting -- 100+ flash strategies + HTML5 SVG is getting better all > the time Macros -- greasemonkey Printing -- ??? -- I forget what I use > - but it works just fine. > > OLE/DDE -- client back to server -- back to client stuff -- would be > doable > -- if not you can solve the problem some other way altogether. > > I personally don't think the MT is a good web strategy -- but it too > will have to change -- and again -- that is a good thing. > (precache and very dynamic screens have issues and always will) -- > more rigid screens will greatly improve things (FYI -- what Kinetic > Request does) > > The MT is currently tasked with doing the same thing as the WUT but > via the web. I think the whole paradigm is ripe for change. The WUT is a very "raw" > experience and you can get quite close to the "database" (developers > think that is good/power users think that is good/avg person is > confused). I think the tools and applications need to raise up a bit > and be more process oriented and more application oriented -- which by > nature avoids the needs for things like: > "saved searches" > "copy to new" > "clear" > .... > all those above functions should be done by the application and not > the "user tool" -- because a saved search or a copy to new is really > application specific. Example: > > copy to new -- do you want to copy all 100 fields (hidden ones) -- or > only 5 fields -- the current will do all. > saved search --  searches are just criteria -- the app should be able > to provide that clear -- this has always sucked!!! > > > I like that BMC is attempting to move the product in a direction -- > good for them. > > > You can't make everybody happy -- you can only do what you feel is the > right way -- and sometimes it causes pain -- the goal is long term betterness. > > (made that last word up) > > > Lets discuss at WWRUG... sign up here: > http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REG > ISTRATION > > -John > > > > > On Oct 2, 2009, at 11:22 AM, Jarl Grøneng wrote: > > BMC Remedy AR System 8.0.00 is expected to be the last major release > of AR System to include the Remedy User client. > > http://documents.bmc.com/products/documents/61/94/106194/106194.pdf > > -- > Jarl > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > -- > John David Sundberg > 235 East 6th Street, Suite 400B > St. Paul, MN 55101 > (651) 556-0930-work > (651) 247-6766-cell > (651) 695-8577-fax > john.sundb...@kineticdata.com > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_