Another question are Views. Right now we have our users set what view they should be on in the RUT. I guess this may be an addition we might have to make on each User Preference form in the future?
Lisa -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Saturday, October 03, 2009 2:12 AM To: arslist@ARSLIST.ORG Subject: Re: End of Life for BMC(R) Remedy(R) User (Windows-based client) I agree with your assessment that the MT trying to do the same thing as the user tool; I do not this it makes for a good web experience at all; multiple browsers running to access a single web application results in poor usability. A change to a different design would require a whole paradigm shift in thinking and designing applications; a separation of the model and the view, if you will. It opens the doors to a lot of things, but would be a drastically different way to look at things as compared to the way people are accustomed to thinking about Remedy when they design applications today. Axton These are my opinions only and do not represent those of BMC Software, Inc. On Fri, Oct 2, 2009 at 12:44 PM, John Sundberg <john.sundb...@kineticdata.com> wrote: > I feel it is a great move. > > BMC (or others) will produce tools to fill gaps > (alerts/reporting/macros/printing) blah blah blah. In fact all those > tools already exist -- they just may not yet be incorporated/integrated. > > (I would venture to say that there are already 1000x as many tools for > our new user tool (the web) as exist for our current WUT) (I will > guess approx 50 tools exist for the current WUT -- easily 50,000 tools > exist for web stuff) > > > Alerts -- growl/rss > Reporting -- 100+ flash strategies + HTML5 SVG is getting better all > the time Macros -- greasemonkey Printing -- ??? -- I forget what I use > - but it works just fine. > > OLE/DDE -- client back to server -- back to client stuff -- would be > doable > -- if not you can solve the problem some other way altogether. > > I personally don't think the MT is a good web strategy -- but it too > will have to change -- and again -- that is a good thing. > (precache and very dynamic screens have issues and always will) -- > more rigid screens will greatly improve things (FYI -- what Kinetic > Request does) > > The MT is currently tasked with doing the same thing as the WUT but > via the web. I think the whole paradigm is ripe for change. The WUT is a very > "raw" > experience and you can get quite close to the "database" (developers > think that is good/power users think that is good/avg person is > confused). I think the tools and applications need to raise up a bit > and be more process oriented and more application oriented -- which by > nature avoids the needs for things like: > "saved searches" > "copy to new" > "clear" > .... > all those above functions should be done by the application and not > the "user tool" -- because a saved search or a copy to new is really > application specific. Example: > > copy to new -- do you want to copy all 100 fields (hidden ones) -- or > only 5 fields -- the current will do all. > saved search -- searches are just criteria -- the app should be able > to provide that clear -- this has always sucked!!! > > > I like that BMC is attempting to move the product in a direction -- > good for them. > > > You can't make everybody happy -- you can only do what you feel is the > right way -- and sometimes it causes pain -- the goal is long term betterness. > > (made that last word up) > > > Lets discuss at WWRUG... sign up here: > http://kineticsr.kineticdata.com/kinetic/DisplayPage?name=WWRUG2009REG > ISTRATION > > -John > > > > > On Oct 2, 2009, at 11:22 AM, Jarl Grøneng wrote: > > BMC Remedy AR System 8.0.00 is expected to be the last major release > of AR System to include the Remedy User client. > > http://documents.bmc.com/products/documents/61/94/106194/106194.pdf > > -- > Jarl > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > -- > John David Sundberg > 235 East 6th Street, Suite 400B > St. Paul, MN 55101 > (651) 556-0930-work > (651) 247-6766-cell > (651) 695-8577-fax > john.sundb...@kineticdata.com > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
