** FYI (from 7.5 docs):

To create a Push Fields action that does not search for existing records, but
instead always creates a new request, do not enter any qualification. In this case,
make sure to select Create a New Request in the If No Requests Match field and
Take No Action in the If Any Requests Match field.

Brien Dieterle

Misi Mladoniczky wrote:
Hi!

I do not know about the advanced search, but I have often seen (1=0) used
in a Push-Fields-Action (FLTR/ACTL) where you allways want to create new
records.

I have used it myself to trigger the no-match-action in escalations, when
I want to run a single operation for example each night.

The (1=1) is typically used to show everything in systems where that do
not allow Unqualified Queries, which is a server setting.

        Best Regards - Misi, RRR AB, http://www.rrr.se

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ARSList,

Here is a interesting question for the list.  I was presented a question
about 1=1 and 1=0 on the advance query bar.  This qualification is used
in out of the box Service Level Targets for ITSM 7.1. (1=0).

Why would you use 1=0?

How would you use 1=0?

Can anybody explain?

 Robert Thomas | BMC/Remedy Professional | ITIL | Cellular Phone
469.865.5645|

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