Hi!
>From my earlier encounters with Push-Fields, I have seen that this was not
allways the case. I am not sure exactly when the behaviour changed...
Probably way before 7.0 anyway.
Best Regards - Misi, RRR AB, http://www.rrr.se
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> ** FYI (from 7.5 docs):
>
> To create a Push Fields action that does not search for existing records,
> but
> instead always creates a new request, do not enter any qualification. In
> this case,
> make sure to select Create a New Request in the If No Requests Match
> field and
> Take No Action in the If Any Requests Match field.
>
> Brien Dieterle
>
> Misi Mladoniczky wrote: Hi! I do not know about the advanced search,
> but I have often seen (1=0) used in a Push-Fields-Action (FLTR/ACTL)
> where you allways want to create new records. I have used it myself to
> trigger the no-match-action in escalations, when I want to run a single
> operation for example each night. The (1=1) is typically used to show
> everything in systems where that do not allow Unqualified Queries, which
> is a server setting. Best Regards - Misi, RRR AB,
> http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not
> enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance
> issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator -
> Manage and automate your language translations. Find these products, and
> many free tools and utilities, at http://rrr.se. ARSList,
> Here is a interesting question for the list. I was presented a question
> about 1=1 and 1=0 on the advance query bar. This qualification is used
> in out of the box Service Level Targets for ITSM 7.1. (1=0). Why would
> you use 1=0? How would you use 1=0? Can anybody explain? Robert
> Thomas | BMC/Remedy Professional | ITIL | Cellular Phone 469.865.5645|
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