It now appears that the arcmdb, arrecond, and arsvcdsp are not running. On Tue, Nov 24, 2009 at 8:31 AM, Peter Romain < p.romain.arsl...@parsolutions.co.uk> wrote:
> Edward, > > The processes you mention are not involved in creating CIs manually. > > It looks like some filters associated with the AST and/or BMC forms have > been lost. > > Open the admin tool and look at the filters on, for example, the > AST:Computer and BMC.CORE:BMC_ComputerSystem forms. > > Compare these with a working system to identify if any have been lost. > > Cheers > > Peter > > > > Hi list. > > > > > > > > We just went through and upgraded to ARS 7.1 p7, ITSM 7.0.3 p9, running > > CMDB > > 2.1 p3 on windows 2000 server group in preparation for the move to 7.5. > > We > > have IM/PM/CM and SLM. Sql 2005 database. > > > > > > > > Now it appears that the cmdb engine/process isn't firing when we attempt > > to > > create a CI through (as an example) AST:Computer Sytem or > > BMC:CORE:BMC_ComputerSystem. It appears to save but in actuality, it > > doesn't. I've looked at the armonitor.cfg which has the proper entries > > for > > the cmdb executables. > > > > > > > > "D:\Program Files\AR System Applications\<Server>\BMC Atrium > > CMDB\server\bin\arcmdbd.exe" -i "d:\Program Files\AR System\<Server>" -m > > > > "D:\Program Files\AR System Applications\<Server>\BMC Atrium > > CMDB\server\bin\arrecond.exe" -i "d:\Program Files\AR System\<Server>" -m > > > > > > > > I've restarted the services on both servers in the group, as well as go > > rebooting both boxes completely. No change. > > > > > > > > Also, when I try to make an attribute change in the CMDB Console, it just > > sits on "Change Pending" and doesn't move. There is nothing showing in > > the > > log. > > > > > > > > So I'm led to believe that > > > > > > > > a) The processes aren't starting up correctly. > > > > > > > > Or > > > > > > > > b) There is a broken link somewhere that I just can't find. > > > > > > > > I'd greatly appreciate any help. > > > > > > > > Thanks > > > > > > > > Edward > > > > > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > > "Where the Answers Are" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
