I agree, I have tried to patch over a messed up install of CMDB and spent most of a month solid on the phone with BMC to manually correct the install. Now I want to upgrade to 7.6 and I am in the same boat again because the manual install must not have been completed correctly either.
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Tuesday, November 24, 2009 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: Repair of CMDB forms ** I don't think a patch will correct corrupt or missing forms, meta data, etc. I second Roger's suggestion unless you have a few weeks to spend on the phone with BMC Support putting everything back where it belongs. Unless you're in production and cannot revert/reinstall -- you're in for an interesting experience. Tony Worthington | Sr. Technical Analyst | Kohl's Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: DCI Remedy <dci.rem...@gmail.com> To: arslist@ARSLIST.ORG Date: 11/24/2009 02:28 PM Subject: Re: Repair of CMDB forms Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ________________________________ ** did you try installing the next CMDB patch? Our CMDB is p3 and I'm looking to go to p6 to resolve the ARCMDBD and ARRECOND issues with a server group. On Tue, Nov 24, 2009 at 1:04 PM, Roger Justice <rjust2...@aol.com> wrote: I have encountered a corrupted CMDB install once and the only way to get the system operational was to do a new install of ARS and CMDB. The uninstall and reinstall does not work with CMDB. -----Original Message----- From: Differ, Alfred W CTR NAVSEA, 210 <alfred.differ....@navy.mil> To: arslist@ARSLIST.ORG Sent: Tue, Nov 24, 2009 2:54 pm Subject: Repair of CMDB forms Hi all, ARS 7.1 ITSM 7.0.3 p7 I'm currently putting our CMDB stuff back together and have a question about the 'custom' tabs that appear in the forms. My dev system has 8 custom tabs for the base element form and my prod system has none. I'm wondering if anyone can tell me which installer puts those in. They look like asset management things to me mostly, but I want to double check. When I ran the asset management installer I got a whole sheaf of errors about missing forms and such, so I'm trying to work my way backwards to the thing I have to do again to get this all working again. For a little background, our CMDB was quite mangled. I had to follow the instructions for uninstalling it. Of course, removing it also removed a lot of join forms that depend on it and I did that. I was hoping that reinstalling the CMDB and then coming back through with the other module installers afterward would be enough to put it all back together. So far, it's looking like that is not the case. Anyone have experience with this? Anyone able to tell me how deep the quicksand is that I've stumbled into? 8) -al ________________________________________________________________________ _ ______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor:rmisoluti...@verizon.net <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> Platinum Sponsor:rmisoluti...@verizon.net <mailto:sponsor%3armisoluti...@verizon.net> ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
