I just went through this with BMC. I made a custom class (based on Computer System) and after the "cmdb2asset" process, ended up with a custom form, but 5 of the supporting tables were corrupt.
The tech claimed that the problem may have been caused by having the Admin Tool open when running cmdb2asset from the Schema Names form. Apparently, having the form open prevents proper formation of the custom form... IDK. Summary is now published as KM-000010004041. I deleted the offending tables, then copied them directly from BMC_ComputerSystem to the corresponding custom class form. Prior to saving, I had to change the reference server name from the hard-coded name to "$SERVER$". That fixed it for me. Michael W. Luttmann Lead Remedy Developer Fort Carson NEC "If you dislike change, you're going to dislike irrelevance even more." -- Gen. Shinseki -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, November 24, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Repair of CMDB forms I'm not sure about the rest, but I think I can answer about the custom tabs, at least in the Asset forms. In the asset forms, they come from running the cmdb2asset utility (or by triggering it via the Sync Asset UI with CMDB form under the App Admin Console). When you do that, it creates hidden tabs that contain all of the visible fields defined on the class. You can then move the fields from the custom tab to where you want them to live on the asset form. OOB, I think it just installs the forms as BMC defined them, so you don't see the custom tabs. Once you run the utility, though, it adds the tabs so that you can then have access to the new fields added, etc. Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Differ, Alfred W CTR NAVSEA, 210 Sent: Tuesday, November 24, 2009 12:54 PM To: arslist@ARSLIST.ORG Subject: Repair of CMDB forms Hi all, ARS 7.1 ITSM 7.0.3 p7 I'm currently putting our CMDB stuff back together and have a question about the 'custom' tabs that appear in the forms. My dev system has 8 custom tabs for the base element form and my prod system has none. I'm wondering if anyone can tell me which installer puts those in. They look like asset management things to me mostly, but I want to double check. When I ran the asset management installer I got a whole sheaf of errors about missing forms and such, so I'm trying to work my way backwards to the thing I have to do again to get this all working again. For a little background, our CMDB was quite mangled. I had to follow the instructions for uninstalling it. Of course, removing it also removed a lot of join forms that depend on it and I did that. I was hoping that reinstalling the CMDB and then coming back through with the other module installers afterward would be enough to put it all back together. So far, it's looking like that is not the case. Anyone have experience with this? Anyone able to tell me how deep the quicksand is that I've stumbled into? 8) -al ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
