Hello Listers, I have a couple of questions regarding ITSM notifications that I'm sure ya'll can help. Let's get the system specs out of the way: ARS 7.1 Patch 7 (including APR, EE, AE, MT) ITSM 7.0.03 P6 SQL 2005
First question: I'd like to know which are the filters that trigger these tags. I need to chase these notifications... or lack there of CHG-CRQ-ManagerGroup-PIPAssignedGroupAssignment CHG-CRQ-Manager-Group&IndividualReassignment CHG-CRQ-AssigneeGroup-PIPAcceptedGroupAssignment CHG-CRQ-AssigneeGroup-PIPAssignedGroupAssignment ** The reason I ask is because to my recollection, I have never seen a notification go out for group assignment to either of these groups (in Chg module). I want to make sure I am not missing filters or have been turned off, or why the criteria isn't being met. Second question: am I correct to assume that in Chg Module 7.0.03, there is no out of the box notification that goes to the "requester"? I know there is a notification that goes to the "requester for" person. Thanks all, Marcelo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
