See below in dark blue next to each of your tags and answer to your second question. For you second question, there is a tag "CHG-CRQ-Customer-ReceiptConfirmation" and the filter that fires that is CHG:CRQ:NTCustConfirm_803_SetTag. Check that filter out and see its firing conditions. There should be a note(s) to the Requested For and Requested By at some stages during the course of a Change request.
Thanks Peter Lammey ESPN IT Packaging and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A Sent: Wednesday, December 02, 2009 6:54 PM To: arslist@ARSLIST.ORG Subject: ITSM Notifications ** Hello Listers, I have a couple of questions regarding ITSM notifications that I'm sure ya'll can help. Let's get the system specs out of the way: ARS 7.1 Patch 7 (including APR, EE, AE, MT) ITSM 7.0.03 P6 SQL 2005 First question: I'd like to know which are the filters that trigger these tags. I need to chase these notifications... or lack there of CHG-CRQ-ManagerGroup-PIPAssignedGroupAssignment - CHG:CRQ:StatusPIPAcceptedCMGrpSetTag_220_Submit CHG-CRQ-Manager-Group&IndividualReassignment - CHG:CRQ:ChgAssignee-ReassignSetTag_330_Submit CHG-CRQ-AssigneeGroup-PIPAcceptedGroupAssignment - CHG:CRQ:StatusPIPAcceptedCMGrpSetTag_220_Submit CHG-CRQ-AssigneeGroup-PIPAssignedGroupAssignment - CHG:CRQ:StatusPIPAssignedCAGrpSetTag_230_Submit ** The reason I ask is because to my recollection, I have never seen a notification go out for group assignment to either of these groups (in Chg module). I want to make sure I am not missing filters or have been turned off, or why the criteria isn't being met. Second question: am I correct to assume that in Chg Module 7.0.03, there is no out of the box notification that goes to the "requester"? I know there is a notification that goes to the "requester for" person. Thanks all, Marcelo _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
