Is VT:VirtualTechnicianForm the form that the entry is being created by the WSDL? Does this form has the right permissions to 1 and 112?
Do try permitting the forms that information is being pushed to as well just in case your workflow references some information from them before or while creating that record. Worth a try. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Lars Christianson Sent: Tuesday, January 12, 2010 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: WSDL Permission Problem? ** Joe, a.. ARS 7.1 Solaris 10 b.. Mid-Tier 7.1 Solaris 10 The user tool doesn't exhibit this error. Even with the SOAP error, the ticket is created inside Remedy properly. Instead of the ticket number being returned in the SOAP response, I get that error message. I checked the H table for that form, and it is being populated with the proper entry ID. I've turned on logging for both the arapi and arsql. There are no errors in the SQL processing. There is an error in the API which tells me what I already know: */+XMLCE ARXMLCreateEntry from Webservice (protocol 13) at IP address 172.25.7.23 /* Tue Jan 12 2010 11:27:25.6947 */ ARXMLCreateEntry -- schema VT:VirtualTechnicianForm from Webservice (protocol 13) at IP address 172.25.7.23 /* Tue Jan 12 2010 11:27:25.7866 */-XMLCE FAIL It's as if the SOAP response is being returned before the ticket is finished being created. I do have a theory. This form pushes information into other forms. Would I need Field 1 and 112 access on those other forms as well as the main form that interacts with the XML service? Thanks again for giving me further areas to look into. -Lars ---------------------------------------------------------------------------- -- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza Sent: Tuesday, January 12, 2010 11:52 AM To: arslist@ARSLIST.ORG Subject: Re: WSDL Permission Problem? Lars, What version of ARS are you on? Since you have already eliminated the permissions to Field 1 and Field 112 I'd like you to check the following.. Do you get the same error from the user tool? If so, AND if you are below ARS 7.5, check your Status History table (H table in the database) to have a corresponding entry for that record. If the corresponding record in the H table is missing, you can get that error below ARS 7.5. ARS 7.5 is the first version since I have known ARS that does not require the Status History table to be populated. Anything below and if the H table has its corresponding missing contents, you will get that error. Hope this helps... Cheers Joe From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lars Christianson Sent: Tuesday, January 12, 2010 10:53 AM To: arslist@ARSLIST.ORG Subject: WSDL Permission Problem? ** Hi folks, I have a question for you. I'm running ARServer 7.1, Mid-Tier 7.1; both Solaris 10. When I create a new ticket in two different forms using SOAP, I get a ticket number back for the first form but not for the second form. In both cases, a ticket is created inside Remedy. For example: The return response on Form A <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <soapenv:Body> <ns0:OpCreateResponse xmlns:ns0="urn:Test_TestWSDL"> <ns0:Request_ID>000000000000015</ns0:Request_ID> </ns0:OpCreateResponse> </soapenv:Body> </soapenv:Envelope> The return response on Form B <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <soapenv:Body> <soapenv:Fault> <faultcode>soapenv:Server.userException</faultcode> <faultstring>ERROR (302): Entry does not exist in database;</faultstring> <detail> <ns1:hostname xmlns:ns1="http://xml.apache.org/axis/";>nc4</ns1:hostname> </detail> </soapenv:Fault> </soapenv:Body> </soapenv:Envelope> I thought this issue was related to row-level permissions based on "Assignee Group" Field 112, but this field is included in both forms and is visible to "Public". Has anyone else come across this issue before? Any advice would be welcome. Thanks in advance, -Lars _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
