Also ... Don't forget... If you change the permissions you need to clear the web server cache (That has bit me a couple of times in the past).
Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lars Christianson Sent: Tuesday, January 12, 2010 1:52 PM To: arslist@ARSLIST.ORG Subject: Re: WSDL Permission Problem? ** Fred & Joe, I can't test the permissions changes on the other forms until tomorrow. As for your questions, "Are your sub form pushes from Filters or child data inside the XML?" - Filters "Is VT:VirtualTechnicianForm the form that the entry is being created by the WSDL? Does this form has the right permissions to 1 and 112?" - VT is the form, yes. Thanks again for your help. I'll let you know success or failure tomorrow. -L From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lars Christianson Sent: Tuesday, January 12, 2010 10:53 AM To: arslist@ARSLIST.ORG Subject: WSDL Permission Problem? ** Hi folks, I have a question for you. I'm running ARServer 7.1, Mid-Tier 7.1; both Solaris 10. When I create a new ticket in two different forms using SOAP, I get a ticket number back for the first form but not for the second form. In both cases, a ticket is created inside Remedy. For example: The return response on Form A <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <soapenv:Body> <ns0:OpCreateResponse xmlns:ns0="urn:Test_TestWSDL"> <ns0:Request_ID>000000000000015</ns0:Request_ID> </ns0:OpCreateResponse> </soapenv:Body> </soapenv:Envelope> The return response on Form B <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> <soapenv:Body> <soapenv:Fault> <faultcode>soapenv:Server.userException</faultcode> <faultstring>ERROR (302): Entry does not exist in database;</faultstring> <detail> <ns1:hostname xmlns:ns1="http://xml.apache.org/axis/";>nc4</ns1:hostname> </detail> </soapenv:Fault> </soapenv:Body> </soapenv:Envelope> I thought this issue was related to row-level permissions based on "Assignee Group" Field 112, but this field is included in both forms and is visible to "Public". Has anyone else come across this issue before? Any advice would be welcome. Thanks in advance, -Lars _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
