Yes you do need to clear the cache. This is because the form definition is held by the Mid-Tier server and a new definition is created whenever there is a change in the forms definition. The Mid-Tier server has no way of knowing something has changed on the ARS server level. Filters (and off course escalations) are the only objects that reside only on the AR Server and hence do not need a Mid-Tier server re-cache when changed.
Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Jarl Grøneng Sent: Tuesday, January 12, 2010 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: WSDL Permission Problem? If you need to flush a cache manually if you change permission, then it is something wrong with the security model. The permission level has to be done on the server layer. In earlier version of AR Server row level access was omited if you access the server using soap. Regards, Jarl 2010/1/12 Grooms, Frederick W <frederick.w.gro...@xo.com>: > ** > > Also … Don’t forget… If you change the permissions you need to clear the web > server cache (That has bit me a couple of times in the past). > > > > Fred > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Lars Christianson > Sent: Tuesday, January 12, 2010 1:52 PM > To: arslist@ARSLIST.ORG > Subject: Re: WSDL Permission Problem? > > > > ** > > Fred & Joe, > > > > I can’t test the permissions changes on the other forms until tomorrow. > > > > As for your questions, > > > > “Are your sub form pushes from Filters or child data inside the XML?” – > Filters > > “Is VT:VirtualTechnicianForm the form that the entry is being created by the > WSDL? Does this form has the right permissions to 1 and 112?” – VT is the > form, yes. > > > > Thanks again for your help. I’ll let you know success or failure tomorrow. > > > > -L > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Lars Christianson > Sent: Tuesday, January 12, 2010 10:53 AM > To: arslist@ARSLIST.ORG > Subject: WSDL Permission Problem? > > > > ** > > Hi folks, > > > > I have a question for you. I’m running ARServer 7.1, Mid-Tier 7.1; both > Solaris 10. > > > > When I create a new ticket in two different forms using SOAP, I get a ticket > number back for the first form but not for the second form. In both cases, a > ticket is created inside Remedy. > > > > For example: > > > > The return response on Form A > > > > <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; > xmlns:xsd="http://www.w3.org/2001/XMLSchema"; > xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> > > <soapenv:Body> > > <ns0:OpCreateResponse xmlns:ns0="urn:Test_TestWSDL"> > > <ns0:Request_ID>000000000000015</ns0:Request_ID> > > </ns0:OpCreateResponse> > > </soapenv:Body> > > </soapenv:Envelope> > > > > The return response on Form B > > > > <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; > xmlns:xsd="http://www.w3.org/2001/XMLSchema"; > xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";> > > <soapenv:Body> > > <soapenv:Fault> > > <faultcode>soapenv:Server.userException</faultcode> > > <faultstring>ERROR (302): Entry does not exist in > database;</faultstring> > > <detail> > > <ns1:hostname > xmlns:ns1="http://xml.apache.org/axis/";>nc4</ns1:hostname> > > </detail> > > </soapenv:Fault> > > </soapenv:Body> > > </soapenv:Envelope> > > > > I thought this issue was related to row-level permissions based on “Assignee > Group” Field 112, but this field is included in both forms and is visible to > “Public”. > > > > Has anyone else come across this issue before? Any advice would be welcome. > > > > Thanks in advance, > > > > -Lars _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
