HI, Are the attachments added using Email Engine? Or added direct into the work log by the user?
-- Jarl 2010/1/28 Terje Moglestue <te...@moglestue.com>: > Hi folks, > > > > I need some help resolve an attachment issue using Incident Management 7.5. > The user attachments appear as a 0 kb attachments in HelpDesk view although > the attachments is available in the Work Log. > > > > We have analyzed logs without any help. This happens on a random but regular > basis. Any tips welcome. > > > > ARS 7.5p1 > > Incident Management 7.5p1 > > > > Terje > > > > <mailto:te...@moglestue.com> > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
