Directly added into the work log at the time when the record is created. They are also using the browser not the user tool. It is random. Most attachements are correct. We have not been able to reproduce or ask a user to reproduce. There is a few 0 kb attachments every day/week. Terje <mailto:te...@moglestue.com>
________________________________ From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Thu 28/01/2010 06:40 PM To: arslist@ARSLIST.ORG Subject: Re: Problem with 0 kb attachments HI, Are the attachments added using Email Engine? Or added direct into the work log by the user? -- Jarl 2010/1/28 Terje Moglestue <te...@moglestue.com>: > Hi folks, > > > > I need some help resolve an attachment issue using Incident Management 7.5. > The user attachments appear as a 0 kb attachments in HelpDesk view although > the attachments is available in the Work Log. > > > > We have analyzed logs without any help. This happens on a random but regular > basis. Any tips welcome. > > > > ARS 7.5p1 > > Incident Management 7.5p1 > > > > Terje > > > > <mailto:te...@moglestue.com> > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
