Tim,
That doesn't seem excessive to me....whenever I'm looking at performance
issues I turn on SQL and API logging at the server and run the ARLogAnalyzer
against them...it tells me which processes are taking to long and I tweak
that workflow, indexes, etc.

  _____  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau
Sent: Thursday, February 18, 2010 11:43 AM
To: arslist@ARSLIST.ORG
Subject: Performance issues


** 

Arsystem 7.1 patch 7 ITSM suite, using SLM, CMDB, Change Management, Problem
and Incident   

 

We are running SQL 2005 on windows 2003 server, plenty of CPU/disk and RAM.

 

Looking for some feed back on how some have handled performance issues.    

 

We process about 400 changes a day and about 800 incidents a day.   Just
seems like this system can't handle it.   DB timeouts, white screens all the
time.   DBA of course states no issues.

 

In March we are moving to Oracle RAC, which will be 2 robust db servers.
APP will still be on windows.

 

Thanks

 

Tim

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