Check if this settings are set in ar.conf: Active-Link-Dir: The directory where active link server run processes are stored. Only commands located in the specified directory can be run. This is a security feature that makes sure clients or API programs can use only a safe set of server processes.
-- Jarl 2010/2/27 Nall, Roger <roger.n...@t-mobile.com>: > ** > > LJ, > > > > Still nothing happens: > > > > Checking Test IHLR (0) > > <ACTL> -> Passed qualification -- perform if actions > > <ACTL> 0: Run Process > > <ACTL> @@: 76\9\Test > IHLR\0\3\0\1267226336\0\0\\38\3\720001184\0\720001185\0\720000429\0\\ > > <ACTL> Run Process on server > > <ACTL> Server: psdvrem1 > > <ACTL> Process: cmd /c C:\IHLR\remedyihlr\remedyihlr.bat > 310260913288392 555555 2063310278 > > <ACTL> Success > > > > Is it possible to that Remedy does not have permissions to use the command > line? If so, how does one set permissions? > > > > Thanks, > > > > Roger Nall > > Manager, SA Business Intelligence/Remedy > > Desk Phone: 972-464-3712 > > Mobile: 973-652-6723 > > http://saintake.t-mobile.com/interfaces/default.aspx > > > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing > Sent: Friday, February 26, 2010 4:54 PM > To: arslist@ARSLIST.ORG > Subject: Re: Run Process Active Link > > > > ** > > no....like this > > > > <ACTL> Process: cmd /c C:\IHLR\remedyihlr\remedyihlr.bat > 310260913288392 555555 2063310278 > > > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger > Sent: Friday, February 26, 2010 3:50 PM > To: arslist@ARSLIST.ORG > Subject: Re: Run Process Active Link > > ** > > Like this: > > > > Checking Test IHLR (0) > > <ACTL> -> Passed qualification -- perform if actions > > <ACTL> 0: Run Process > > <ACTL> @@: 76\9\Test > IHLR\0\3\0\1267224456\0\0\\38\3\720001184\0\720001185\0\720000429\0\\ > > <ACTL> Run Process on server > > <ACTL> Server: psdvrem1 > > <ACTL> Process: cmd /C:\IHLR\remedyihlr\remedyihlr.bat > 310260913288392 555555 2063310278 > > <ACTL> Success > > > > Roger Nall > > Manager, SA Business Intelligence/Remedy > > Desk Phone: 972-464-3712 > > Mobile: 973-652-6723 > > http://saintake.t-mobile.com/interfaces/default.aspx > > > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing > Sent: Friday, February 26, 2010 4:10 PM > To: arslist@ARSLIST.ORG > Subject: Re: Run Process Active Link > > > > ** > > Roger, > > try making your run process > > > > @@:cmd /c <your batch file> > > > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger > Sent: Friday, February 26, 2010 2:51 PM > To: arslist@ARSLIST.ORG > Subject: Run Process Active Link > > ** > > Hello All, > > > > ARS 7.1 patch 4 > > SQL 2K > > WIN 2003 > > > > > > I have a Run Process active link that passes three parameters. We are > executing a .bat file that uses a Corba client to query an external > application and inserts the returned data in an external table which Remedy > them pulls into a trouble ticket. > > > > I can log into the server and execute the .bat file from the command line > with no problems. However when trying to execute from a button in Remedy > nothing happens. The active link fires: > > > > Checking Test IHLR (0) > > <ACTL> -> Passed qualification -- perform if actions > > <ACTL> 0: Run Process > > <ACTL> @@: 76\9\Test > IHLR\0\3\0\1267219336\0\0\\38\3\720001184\0\720001185\0\720000429\0\\ > > <ACTL> Run Process on server > > <ACTL> Server: psdvrem1 > > <ACTL> Process: C:\IHLR\remedyihlr\remedyihlr.bat > 310260913288392 555555 2063310278 > > <ACTL> Success > > > > The permissions on the .bat file are set correctly Administrators, > Authenticated Users and SYSTEM with full control. > > > > I am stumped. Looking for ideas. > > > > Thanks, > > > > Roger Nall > > Manager, SA Business Intelligence/Remedy > > Desk Phone: 972-464-3712 > > Mobile: 973-652-6723 > > http://saintake.t-mobile.com/interfaces/default.aspx > > > > > > > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
