Jarl, This is not in my conf file. This would mean that Active Links can run from any directory, at least according to the Configuration manual.
Thanks, Roger Nall Manager, SA Business Intelligence/Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 http://saintake.t-mobile.com/interfaces/default.aspx -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Sunday, February 28, 2010 7:05 AM To: arslist@ARSLIST.ORG Subject: Re: Run Process Active Link Check if this settings are set in ar.conf: Active-Link-Dir: The directory where active link server run processes are stored. Only commands located in the specified directory can be run. This is a security feature that makes sure clients or API programs can use only a safe set of server processes. -- Jarl 2010/2/27 Nall, Roger <roger.n...@t-mobile.com>: > ** > > LJ, > > > > Still nothing happens: > > > > Checking Test IHLR (0) > > <ACTL> -> Passed qualification -- perform if actions > > <ACTL> 0: Run Process > > <ACTL> @@: 76\9\Test > IHLR\0\3\0\1267226336\0\0\\38\3\720001184\0\720001185\0\720000429\0\\ > > <ACTL> Run Process on server > > <ACTL> Server: psdvrem1 > > <ACTL> Process: cmd /c C:\IHLR\remedyihlr\remedyihlr.bat > 310260913288392 555555 2063310278 > > <ACTL> Success > > > > Is it possible to that Remedy does not have permissions to use the command > line? If so, how does one set permissions? > > > > Thanks, > > > > Roger Nall > > Manager, SA Business Intelligence/Remedy > > Desk Phone: 972-464-3712 > > Mobile: 973-652-6723 > > http://saintake.t-mobile.com/interfaces/default.aspx > > > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing > Sent: Friday, February 26, 2010 4:54 PM > To: arslist@ARSLIST.ORG > Subject: Re: Run Process Active Link > > > > ** > > no....like this > > > > <ACTL> Process: cmd /c C:\IHLR\remedyihlr\remedyihlr.bat > 310260913288392 555555 2063310278 > > > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger > Sent: Friday, February 26, 2010 3:50 PM > To: arslist@ARSLIST.ORG > Subject: Re: Run Process Active Link > > ** > > Like this: > > > > Checking Test IHLR (0) > > <ACTL> -> Passed qualification -- perform if actions > > <ACTL> 0: Run Process > > <ACTL> @@: 76\9\Test > IHLR\0\3\0\1267224456\0\0\\38\3\720001184\0\720001185\0\720000429\0\\ > > <ACTL> Run Process on server > > <ACTL> Server: psdvrem1 > > <ACTL> Process: cmd /C:\IHLR\remedyihlr\remedyihlr.bat > 310260913288392 555555 2063310278 > > <ACTL> Success > > > > Roger Nall > > Manager, SA Business Intelligence/Remedy > > Desk Phone: 972-464-3712 > > Mobile: 973-652-6723 > > http://saintake.t-mobile.com/interfaces/default.aspx > > > > > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing > Sent: Friday, February 26, 2010 4:10 PM > To: arslist@ARSLIST.ORG > Subject: Re: Run Process Active Link > > > > ** > > Roger, > > try making your run process > > > > @@:cmd /c <your batch file> > > > > ________________________________ > > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger > Sent: Friday, February 26, 2010 2:51 PM > To: arslist@ARSLIST.ORG > Subject: Run Process Active Link > > ** > > Hello All, > > > > ARS 7.1 patch 4 > > SQL 2K > > WIN 2003 > > > > > > I have a Run Process active link that passes three parameters. We are > executing a .bat file that uses a Corba client to query an external > application and inserts the returned data in an external table which Remedy > them pulls into a trouble ticket. > > > > I can log into the server and execute the .bat file from the command line > with no problems. However when trying to execute from a button in Remedy > nothing happens. The active link fires: > > > > Checking Test IHLR (0) > > <ACTL> -> Passed qualification -- perform if actions > > <ACTL> 0: Run Process > > <ACTL> @@: 76\9\Test > IHLR\0\3\0\1267219336\0\0\\38\3\720001184\0\720001185\0\720000429\0\\ > > <ACTL> Run Process on server > > <ACTL> Server: psdvrem1 > > <ACTL> Process: C:\IHLR\remedyihlr\remedyihlr.bat > 310260913288392 555555 2063310278 > > <ACTL> Success > > > > The permissions on the .bat file are set correctly Administrators, > Authenticated Users and SYSTEM with full control. > > > > I am stumped. Looking for ideas. > > > > Thanks, > > > > Roger Nall > > Manager, SA Business Intelligence/Remedy > > Desk Phone: 972-464-3712 > > Mobile: 973-652-6723 > > http://saintake.t-mobile.com/interfaces/default.aspx > > > > > > > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
