I may just be over thinking this issue, but I need to be able to have the Site Address field update when a Push Field from an escalation modifies the Site field. Most of the workflow around this change happens with a Menu Select or a Return function. We update Remedy accounts through Active Directory, and when the Site changes I need the address field to follow suit otherwise it renders the account invalid. I have tried modifying the existing workflow to run on Submit, Modify, After Submit and After Modify, but it will not update the Site Address.
Workflow appears to be firing off of AL CTM:SHR:Site-STU-LookUp_100 followed by AL CTM:SHR:Site-STU-Setup-G-120_NotQuery which calls AL Guides SHR:SHR:SetupSiteAddress and CTM:SHR:Setup Site Menu. No matter how I process this workflow I cannot get this information to update with the Push Field. The workflow fires perfectly with Menu Select and on Return. Any insight would be helpful. ARS 7.5 p3 ITSM 7.6 SQL 2005 Windows Server 2008 64-bit Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services ________________________________ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
