Shane,
If you are talking about the Site Address field on the CTM;People form, its a display only field. When a people record is displayed, the address gets built from the address info on SIT:Site for the corresponding site. Or am I missing what you are trying to do?
Thad Esser
Remedy Developer
| From: | Shane Buchholz <sha...@samhealth.org> |
| To: | arslist@ARSLIST.ORG |
| Date: | 03/09/2010 12:21 PM |
| Subject: | Updating Site Address after a Push Field to Site |
| Sent by: | "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> |
**
I may just be over thinking this issue, but I need to be able to have the Site Address field update when a Push Field from an escalation modifies the Site field. Most of the workflow around this change happens with a Menu Select or a Return function. We update Remedy accounts through Active Directory, and when the Site changes I need the address field to follow suit otherwise it renders the account invalid. I have tried modifying the existing workflow to run on Submit, Modify, After Submit and After Modify, but it will not update the Site Address.
Workflow appears to be firing off of AL CTM:SHR:Site-STU-LookUp_100 followed by AL CTM:SHR:Site-STU-Setup-G-120_NotQuery which calls AL Guides SHR:SHR:SetupSiteAddress and CTM:SHR:Setup Site Menu.
No matter how I process this workflow I cannot get this information to update with the Push Field. The workflow fires perfectly with Menu Select and on Return.
Any insight would be helpful.
ARS 7.5 p3
ITSM 7.6
SQL 2005
Windows Server 2008 64-bit
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
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