If you are trying to trigger ALs from an escalation, that won't work. What you need to do (or what I would do) is create a filter that duplicates the action of the OOB active links. You can then set this to fire on Modify and even check to see if the address field is empty first.
Regards, Chuck Baldi On Tue, Mar 9, 2010 at 4:31 PM, Shane Buchholz <sha...@samhealth.org> wrote: > ** > > I missed that portion on my email. This is indeed on the CTM:People form, > and the Site Address field updates when the Site is selected from the Menu > or when you hit the Enter key in that field. The update to Site Address > does pull the information from the SIT:Site Alias Company LookUp form I > believe. > > > > Thanks, > > > > Shane Buchholz > > Systems Analyst II - Remedy > > Information Services Operations > > Samaritan Health Services > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Thad K Esser > *Sent:* Tuesday, March 09, 2010 12:38 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Updating Site Address after a Push Field to Site > > > > ** > Shane, > > If you are talking about the Site Address field on the CTM;People form, its > a display only field. When a people record is displayed, the address gets > built from the address info on SIT:Site for the corresponding site. Or am I > missing what you are trying to do? > > *Thad Esser* > Remedy Developer > > From: > > Shane Buchholz <sha...@samhealth.org> > > To: > > arslist@ARSLIST.ORG > > Date: > > 03/09/2010 12:21 PM > > Subject: > > Updating Site Address after a Push Field to Site > > Sent by: > > "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> > > > ------------------------------ > > > > > ** > I may just be over thinking this issue, but I need to be able to have the > Site Address field update when a Push Field from an escalation modifies the > Site field. Most of the workflow around this change happens with a Menu > Select or a Return function. We update Remedy accounts through Active > Directory, and when the Site changes I need the address field to follow suit > otherwise it renders the account invalid. I have tried modifying the > existing workflow to run on Submit, Modify, After Submit and After Modify, > but it will not update the Site Address. > > Workflow appears to be firing off of AL CTM:SHR:Site-STU-LookUp_100 > followed by AL CTM:SHR:Site-STU-Setup-G-120_NotQuery which calls AL Guides > SHR:SHR:SetupSiteAddress and CTM:SHR:Setup Site Menu. > > No matter how I process this workflow I cannot get this information to > update with the Push Field. The workflow fires perfectly with Menu Select > and on Return. > > Any insight would be helpful. > > ARS 7.5 p3 > ITSM 7.6 > SQL 2005 > Windows Server 2008 64-bit > > Thanks, > > Shane Buchholz > Systems Analyst II - Remedy > Information Services Operations > Samaritan Health Services > > > ------------------------------ > > Confidentiality Notice: This e-mail message, including any attachments, is > for the sole use of the intended recipient(s) and may contain confidential > and privileged information. Any unauthorized review, use, disclosure or > distribution is prohibited. If you are not the intended recipient, please > contact the sender by reply e-mail and destroy all copies of the original > message. > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > *IMPORTANT NOTICE: This communication, including any attachment, contains > information that may be confidential or privileged, and is intended solely > for the entity or individual to whom it is addressed. If you are not the > intended recipient, you should delete this message and are hereby notified > that any disclosure, copying, or distribution of this message is strictly > prohibited. Nothing in this email, including any attachment, is intended to > be a legally binding signature. * > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
