I am working with a new ITSM 7.6 install to test an integration, and am starting with the existing sample data. I created some servers to use as CIs, related them to people as "Used by", but I cannot figure out the nature of the required "Service" field on the Incident. This is keeping me from creating new Incidents or processing existing ones. I get what a Service is from an ITIL perspective, but requiring it is a new thing in ITSM, and I have a few questions about it.
ARS 7.5p3/ITSM 7.6p1 (IM/PM/AM/CM/CMDB). Windows 2003/SQL 2005. - Why is the Service field required? - How can I make it optional via configuration? - Is it standard practice for the field to be required? Why? - As I understand it, this field's menu can be populated with Application Service CIs. I see the CMDB form in which those would go, but I have no guidelines from which to know how those are defined. Any assistance would be appreciated. Rick _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
